Suffolk University Program Manager, Student Academic Support Services in Boston, Massachusetts

Program Manager, Student Academic Support Services

Professional/AdministrativeBoston, Massachusetts



Suffolk University invites qualified candidates to apply for aProgram Manager in Student Academic Support Services.This position is responsible for a well-trained peer tutor corps in theCenter for Learning & Academic Success (CLAS).The incumbent is a member of the Student Academic Support Services team, comprised of the Program Coordinator of Study Groups & Academic Skills Workshops and the Associate Director to recruit and train all professional, para-professional and student tutoring staff. In addition, the incumbent will provide effective support to the growing population of students in need of writing and English language support at Suffolk University. This position will also oversee the Writing Placement.Primary/Principal Responsibilities:

  • Works with the university community as a whole to define the needs to students who have language and writing deficiencies. Creates tutoring options, workshops, boot camps and online materials to assist students with these needs. Communicates with faculty directly about general writing issues in their courses and trains writing tutoring staff appropriately. Collaborates with offices on campus to create programming that supports English and language assistance. Designs a yearly plan of initiatives for English/language learners to cultivate their skills.

  • Hires, trains and supervises peer English/Writing Support tutoring staff (15-20) in conjunction with Writing Tutor Mentor. Trains and supervises SBS Writing fellows in conjunction with the Accounting Department. Creates their schedules and processes payroll information in Workday.

  • Oversee the Writing Placement List and Writing Placement Test. Updates to the Writing Placement List need to be made regularly and distributed to UAAC, academic Deans, and the English Department. The Writing Placement Tests need to be scored and student records updated.

  • Hires, trains and supervises professional English/Writing Support tutoring staff (10-15). Coordinates their schedules and processes payroll information in Workday. Organizes center-wide professional tutor training activities with the Associate Director of Tutoring & STEM Programs.

  • Oversees the scheduling and administration of the English and Writing workshops, including classroom reservation, diagnostic administration, and supervision of professional English tutors’ schedules. Also oversees content development and promotion for the English and Writing workshops.

  • Acquires and maintains appropriate resources including, as needed, compiling a writing tutor handbook, maintaining a professional development resource library, and ordering desk and examination copies of texts from publisher’s representatives.

  • Organizes outreach and direct referral projects, targeting students from Early Alert, faculty referral, or placement exams. Advises or coaches students seeking writing or English language tutoring as needed.

  • Serves as liaison to English department through a partnership with the Writing Tutor Mentor.

  • Co-organizes the recruitment, selection, training, and mentoring of Geno A. Ballotti Scholars with the Study Groups & Academic Skills Workshops Coordinator and the Associate Director of Student Academic Support Services; works with the aforementioned coordinators to plan the annual CLAS Conference and tutor attendance at the New England Peer Tutoring Association (NEPTA) Forum or other event.

  • Supervises a group of research scholars (3-7) in their scholar role: designing and researching a project applicable to CLAS staff.


  • The position requires a Master’s Degree in TESL, English, rhetoric, or related field

  • 3 years’ experience in higher education, and proven ability to work with faculty and administrators on behalf of a diverse student population.

  • The incumbent should have experience coordinating tutor training.

  • A working knowledge of successful recruitment and retention programs for multicultural students is strongly preferred.

  • Knowledge of successful strategies to facilitate learning of culturally/linguistically diverse student populations, and experience in supervising students in multicultural and/or bilingual settings are pluses.

Suffolk at a GlanceSuffolk University is a private, comprehensive, urban university located in the heart of downtown Boston. Our college green is the Boston Common. We are steps from dozens of historic sites including the Old State House, Faneuil Hall, and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Since 1906, Suffolk has been committed to creating an exceptional learning experience. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

Suffolk University is an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LBGTQ status.

See yourself here with our terrific benefits package. Benefits include, but are not limited to:

  • Harvard Pilgrim medical/Delta Dental at low employee costs

  • Retirement options including both Standard Retirement Plan (SRP) and Voluntary Tax Deferred Annuity (VTDAP). The University contributes 9% to your SRP when employees contribute 5% after eligibility guidelines have been met.

  • All employees and faculty members who are at least half-time are eligible for the tuition free course benefit in the College of Arts and Sciences and in the Sawyer Business School. There are additional tuition benefits for spouses, domestic partners, and children.

  • Generous time-off program. Vacation accrues monthly. Vacation for part-time employees is pro-rated based on the employees’ regularly scheduled hours. Additional holidays are announced each year and are separate from the employee’s vacation allowance.

  • Pre-tax commuter benefit

  • Discounted home and auto insurance

Suffolk University conducts background checks as a condition of employment.

Please submit your resume along with a cover letter for the position in which you are applying to.