Colleges of the Fenway Public Services Assistants - Wheelock College in Boston, Massachusetts

About Wheelock College: Founded in 1888 and located in Boston, MA, Wheelock College is a private institution with the public mission of improving lives of children and their families. The College fulfills this mission by providing a strong education in the arts and sciences and in its professional fields - education, child and family studies, and social work - for which its undergraduate and graduate programs are nationally and internationally recognized. Throughout its academic programs and student experience, the College reflects the multicultural dimensions of the communities and countries in which it operates and fosters diverse learning experiences - all of which contributes to the success, leadership, and impact that its graduates enjoy in a wide variety of careers.

Job Description: The Wheelock College Library is accepting applications for Public Services Assistants for the 2017 fall semester.

This is a part-time, pre-professional position that will provide incumbents with experience in both reference and access services. The Public Service Assistant reports to the Learning & Research Services Librarians, and provides library and research services to the Wheelock College community.

General Responsibilities:

Provides front-line library services in response to the information and material needs of diverse library users. Provides circulation and research assistance via virtual and in-person modes. Assists with inter-library loan and reserves processing. Troubleshoots basic computer, printer and technical issues. Maintains library collections and upholds library policies. Maintains statistics and records of Service Desk activity. Supervises student workers. Opens and closes the library as necessary. Performs other duties as assigned. Learning Objectives:

As a result of this work experience, Public Service Assistants will:

Gain an understanding of typical academic library operations and services. Learn to apply professional and ethical responsibility. Enhance communication and interpersonal skills in deploying library services. Develop the skills and disposition necessary for providing student-centered research support services. Learn underlying principles of interlibrary loan and other access services that support academic research and inquiry. Develop the soft skills, such as communication, initiative, curiosity, problem-solving, independence, understanding, and the means to deal with mistakes, necessary for professional growth. Hours: Approximately two shifts per week during the academic year. A typical weekday shift is 6-8 hours in length during the late afternoon and evening hours; weekend shifts are scheduled throughout the afternoon and evening and are typically 4-6 hours in length.

Requirements: Current enrollment in a graduate library science program. Demonstrated interest in all aspects of public services within an academic library. Strong communication and interpersonal skills. Previous customer service and supervisory experience highly desirable. Strong database and web search skills, demonstrated through coursework or related experience. Ability to prioritize and address multiple access and reference duties. Keen interest and demonstrated ability in providing research support and teaching information literacy skills to diverse populations. Previous or current coursework in reference services required. Dependability and reliability are crucial.

Additional Information: We at Wheelock College are committed to creating, cultivating, and preserving a culture of diversity, inclusion, and equity that values the uniqueness of every individual and actively promotes social justice. We believe the collective sum of individual differences contributes to building diverse communities that impact scholarship, practice, and policy in service of children and families globally. We respect, embrace, and celebrate all races, ethnic backgrounds, cultures, age groups, gender identities or expressions, religions, languages, sexual orientations, abilities and disabilities, economic statuses, and diverse perspectives. Members of the community are expected to uphold the institution's commitment to diversity, inclusion, and equity.

Wheelock College is an EEO/Affirmative Action Employer

Application Instructions: Please upload resume and cover letter. Cover letters may be addressed to Tracy Joyce and Karen Storz, Learning and Research Services Librarians.

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Date Posted: 6/28/2017