Harvard University Director, Office of Educational Quality Improvement in Cambridge, Massachusetts

Auto req ID 42619BR

Business Title Director, Office of Educational Quality Improvement

School/Unit Harvard Medical School

Sub-Unit ------------

Location USA - MA - Boston

Job Function Faculty & Student Services

Time Status Full-time

Department Program in Medical Education

Salary Grade 060

Union 00 - Non Union, Exempt or Temporary

Duties & Responsibilities The Office of Educational Quality Improvement (OEQI), working with Program in Medical Education leadership, oversees the intersecting and cross-functional areas of student assessment, course and clerkship evaluation, program evaluation, faculty development, and the Academy of medical educators, and is responsible for planning, implementing and monitoring the quality improvement process, linking information gleaned from student, course and program evaluations and assessment data with quality improvement and faculty development initiatives. Reporting directly to the Associate Dean for Medical Education Planning and Administration and working closely and collaboratively with the faculty leaders of the OEQI, the Director oversees the intersecting and cross-functional activities of the OEQI, as well as strategic and program planning, development and implementation. The Director is charged with building a cohesive staff team following the merger of the School’s Center for Evaluation and Academy faculty development programs and is responsible for administrative management and planning, budgetary oversight, staff supervision and triage, and facilitation of continuous quality improvement in the MD program at Harvard Medical School. The Director works collaboratively with the OEQI’s faculty directors to define the overall strategies and substantive areas of focus for assessment, evaluation, faculty development of teaching and education skills and expertise, and continuous improvement of the MD curriculum and education program. The Director ensures that OEQI staff work as a team to support the faculty leaders of the HMS Assessment program (in support of both student assessment and program evaluation) and the faculty leaders of the HMS Academy (in support of faculty development programs, education innovation and research, and medical education fellowships) and to develop and maintain systems of data-driven quality improvement of the MD program. The Director is responsible for monitoring relevant accreditation standards, as defined by the US medical school accrediting organization, the Liaison Committee on Medical Education (LCME), and ensuring compliance with relevant standards for accreditation. Reporting directly to the Director is a staff of six, including two professional staff and four support staff. Duties and Responsibilities:ProgrammaticBrings expertise in support of multi-functional efforts in process improvement, data capture and analyses, and infrastructure support, including:Identifies, leads and implements cross-functional process improvements;Collaborates with other areas of the Program in Medical Education, particularly the Office of Curriculum Services, HMS student support functions (including the Office of Student Affairs, the Academic Societies, Office of Recruitment and Multicultural Affairs, and Office of Advising Resources), the Admissions Office and the Registrar’s Office, to prioritize areas where process improvement will benefit the MD program;Works closely with Education IT to ensure robust technology is available to support collection, analysis and distribution of data to facilitate continuous improvement;Monitors relevant LCME standards and works with appropriate faculty and staff to ensure compliance, including ongoing quality improvement and preparation for the institutional self-study, database population, and accreditation site visits (next to occur in 2019).Working with Faculty Directors, provides operational oversight of program evaluation of the curriculum, courses and clerkships, and faculty and relevant LCME accreditation requirements;Leads production of assessment exercises, including OSCEs (Objective Structured Clinical Exams) and Professional Development Weeks;Duties and Responsibilities continued in the 'Additional Information' section.

Basic Qualifications Bachelor’s degree plus a minimum of 10 years of progressively responsible administrative and process improvement experience, ideally with substantial knowledge and experience in medical education or higher education administration.

Additional Qualifications Master’s degree or PhD in a related field preferred; experience at Harvard Medical School, Harvard University, or in medical education a plus.Experience with systems-based, data-driven quality improvement processes preferred;Successful track record as a leader, manager, and strategist in a complex organizational environment, including experience managing multiple projects and simultaneous priorities, implementing change initiatives, and managing, motivating, supporting and leading a team;Exceptionally strong conceptual, analytical and communication skills;Ability to deal with complex issues with keen academic and administrative judgment and a high degree of discretion and diplomacy;Ability to anticipate administrative needs of faculty directors;Experience supervising multiple staff at both the professional and support levels;Ability to create a positive, respectful, collaborative and team-focused environment;Ability to adapt to new challenges;Ability to be innovative, creative and motivational to others;Adept at working well with all members of the academic community, including staff, faculty, students and senior-level administrators and leaders.

Additional Information Continuation of Duties and Responsibilities:Leads the monitoring and quality improvement of the learning environments in which medical students learn and train;Working with OEQI faculty, facilitates medical education research initiatives.Works with the Academy Director and Academy Associate Directors on the design, implementation, and management of Academy faculty development programs, faculty fellowships in medical education, and new initiatives;Leads the organization and implementation of the Academy membership system;Leads the planning of OEQI/Academy events and meetings, including planning agendas and/or program content and schedules in conjunction with the Faculty Directors; Provides senior staff support – or delegates roles to OEQI staff - to all OEQI standing and ad hoc committees;Serves as ex officio member of the MD program’s Educational Policy and Curriculum Committee and Committee on Assessment;Works with faculty in seeking new sources of funding for OEQI initiatives;Troubleshoots problems and issues that arise and makes independent decisions about resolutions; exercises judgment in determining when the Associate Dean or one of the Faculty Directors should be consulted.Administrative and FinancialManages and oversees the administrative and financial operations of the office;Leads the preparation and submission of the annual operating budget, in concert with faculty directors, and works with the PME Director of Finance on utilization of available endowment and gift funds for programmatic and faculty support;Manages hiring processes, personnel-related matters, absence management and other human resources functions for the office; Anticipates administrative needs and issues, such as staffing needs, both permanent and temporary, etc.

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