North Short Community College Special Program Coordinator/Educational Advisor, TRIO SSS Program in Danvers, Massachusetts

Special Program Coordinator/Educational Advisor, TRIO SSS Program


Department:Student Support Services /TRiO

Locations:Danvers, MA; Lynn, MA

Posted:May 12, '17


Ref. No.:FY17-FT47


About North Shore Community College:

NSCC is one of 15 Massachusetts community colleges. The college serves 26 cities and towns along the coastal region from north metropolitan Boston to Cape Ann. Since its founding in 1965, NSCC has grown from a single building to three campuses, and from five to nearly 90 academic programs of study. The college has an urban campus in downtown Lynn, a suburban campus in Danvers and a cosmetology and culinary center in Middleton. Nearly 35,000 students have graduated from NSCC. The college is accredited by the New England Association of Schools and Colleges, Inc., through its Commission on Institutions of Higher Education.

Job Description:

Special Program Coordinator/Educational Advisor, TRIO SSS Program

Grant funded, benefited, 12-month position, 30 hours per week (Occasional evening and weekend hours)

MCCC Unit Professional position, Grade 4

2 positions available at the Danvers and Lynn campus

Provides outreach and advising for TRIO Student Support Services Grant participants. Responsible for recruiting participants who meet program criteria, providing academic, career, and referral advisement, and providing ongoing support to student caseload. Performs related work as directed.


  • Identifies eligible students in need of special support available through TRIO/SSS

  • Provides liaison between students and staff providing services on campus.

  • Tracks enrollment status, performance and progress of assigned students.

  • Answers telephone/drop in inquiries about program services.

  • Provides advising, referral and ongoing support to program participants.

  • Assists students with selecting a Guided Pathway that will help them achieve their educational goal; periodically reviews it with student to make necessary adjustments. Works to motivate students to achieve identified goals.

  • Assists students with academic planning and registration as well as transferring to 4-year programs.

  • Participates in identifying financially disadvantaged students in need of Grant Aid.

  • Assists with developing and implementing workshops.

  • Represents the program at resources fairs, open houses, campus tours and other opportunities to promote program.

  • Assists with planning and chaperoning college visits and cultural events.

  • Performs administrative tasks associated with maintaining records in accordance with grant requirements such as updating student contact notes and education plans.

  • Assists Director in compiling information for the TRIO Annual Performance Report and other performance statistics.

  • Communicates with supervisor, coworkers other departments, students, faculty members and other individuals to coordinate activities, exchange information or resolve problems.

  • Maintains professional knowledge of college policies and resources as well as strategies to improve student retention and graduation rates.

  • Assists students with completing forms such as FAFSA, transfer and scholarship applications.

  • Assists with the execution of major division events such as orientation and commencement.

  • Other duties as assigned.


  • Bachelor's Degree with 3 years' experience involving academic advising, college admissions, or career development; or an equivalent combination of education, training, and experience.

  • Direct experience with TRIO eligible populations in an educational setting preferred.

  • Experience with student outreach or recruitment in a college setting preferred.

  • Ability to evaluate, deduce, and/or assess data using established criteria.

  • Excellent verbal and written communication skills and interpersonal skills.

  • Must have the ability to work some evenings and weekends.

  • Ability to work effectively within a fast paced, multi-functional environment.

  • Strong presentation/instructional skills.

  • Ability to think critically and creatively.

  • Ability to work as a team member, maintaining a philosophy consistent with TRIO program goals.

  • Ability to commute to either campus for meetings and programs as required.

  • Successful experience interacting with culturally diverse populations.

  • Experience and creativity using a variety of tools, including social media and technology, to outreach to TRIO participants and potential participants.

  • Computer proficiency in MS Office Suite and social media platforms.

  • Candidates will be required to pass a CORI/SORI background check as a condition of employment.

Additional Information:

SUPERVISION RECEIVED: Reports to the Director of TRIO/Student Support Services

SALARY RANGE:Anticipated starting salary range $39,768.79-$43,000.00 for 30 hours per week for 12 months. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement.


North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

Submit cover letter and resume no later than Wednesday, June 7, 2017. Applicants selected for an interview will need to provide copies of all academic transcripts and names, address, email and telephone number of at least three current professional references.

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