Bose DSP Training Specialist in Framingham, Massachusetts

Job Description

The DSP Training Specialist will be responsible for direct-to-dealer and consultant training in the proper design, installation and commissioning of Bose Professional ControlSpace products. In addition the DSP Training Specialist will provide train-the-trainer sessions for other Bose Employees.

The audio conferencing market will be the primary focus for this position. A strong knowledge of the conference market, including VoIP system set-up and conference room commissioning for audio conferencing is required.

The DSP Training Specialist will be responsible for creating and maintaining technical documentation and training material. Based on interaction with Dealers and the technical support team the DSP Training Specialist will be responsible for identifying and prioritizing training and documentation needs.

Live training sessions will be provided at Bose facilities and remote venues worldwide. In addition, the DSP training specialist will support online training content development, including the gathering and sharing use-case examples from the field.

The DSP Training Specialist must be able to work independently taking full responsibility for deadlines.

Performance Objectives:

Be a technical expert on Bose Professional Digital Signal Processor (DSP) and networked amplifier and their supporting devices and software.

  • Become an expert in ControlSpace Designer/Remote programming and application

  • Be able to independently commission conferencing systems

Technical Training

  • Create and maintain content library of technical training

  • Assist in the development and maintenance of content for online, self-serve style technical training

  • Provide multi-day in person technical training at Bose facility

  • Assist in the maintenance of Bose Pro training facilities

  • Create micro-training tracks for the local sales teams to deliver

  • Provide training and technical assistance to further the knowledge of the technical support team.

Knowledgebase

  • Develop content for online knowledgebase

  • Review ControlSpace related content developed by others for posting to online knowledgebase

  • Assist in the maintenance of online knowledgebase

Experience:

This person will have a proven track record (7-10 years) of professional audio systems design and commissioning with a focus in the audio conference market. It is strongly desirable that they have installation experience directly or hands on in a role as project manager or systems engineer.

Key Skills:

  • Communication, both written and oral

  • Experience creating and delivering technical training programs

  • Collaboration- teamwork with technical support group, sales reps, sales engineers, management, and product development

  • Time management, ability to keep time, quality and deadline commitments.

  • Self-motivated, ability to work independently and meet targets

  • Technical:

  • Programming of professional audio DSP units

  • Some control system programming (Crestron, AMX or similar), is desirable

  • CAD software (AutoCAD, Revit, Sketchup, or similar), is desirable, but not required

  • Commissioning software (Systune, Smaart, or similar)

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665PrescribedNondiscriminationPostingLanguageJRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

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We’re a company built on disruptive innovation—having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible. We never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions. If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. Here, every employee has the opportunity to build their own success and contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward.