Fresenius Medical Center Program Specialist - Learning and Development in Waltham, Massachusetts

PURPOSE AND SCOPE:

Provide coordination and oversight of leadership development learning programs delivered by the Center of Leadership and Professional Development (CLPD) Department. Plan, schedule, communicate, moderate and report on the delivery of leadership programs.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

  • Coordinate the creation of the annual calendar of leadership development programs, including analyzing learning needs, creating the calendar, and communicating the calendar using intranet, email, and the Learning Management System (LMS).

  • Work with the LMS Administrator to oversee the learner registration process, including cancellations and charge back sub-processes. Make recommendations regarding program delivery in accordance with schedule, including cancellation recommendations.

  • Act as a point of contact for leadership programs.

  • Prepare for training program delivery. Develop and organize agendas, including scheduling instructors. Oversee classroom set up, audio visual equipment, and learner material production.

  • Moderate programs, such as opening remarks, conveying objectives, and program agenda. Introduce instructors. Manage the learning environment by introducing instructors, managing learner perceptions / needs and creating a positive learning climate. Encourage participation and build learner motivation.

  • Ensure learning outcomes of each module through observation of instructors and adherence to program lesson plans. Assist instructors during the execution of the training programs as necessary. Provide constructive feedback to instructors and Center for Leadership management team.

  • Coordinate vendor delivered programs.

  • Oversee and trouble shoot issues associated with booking conference room space, room layout, food and beverage, supplies and audiovisual equipment, and travel arrangements.

  • Commit to continuous improvement, offering suggestions to improve operational efficiencies. Develop or update processes, business systems, or changes in procedures or services.

  • Monitor program expenditures against budgets; recommend changes as required.

  • Oversee tracking of attendance and provide reporting on attendance and trends. Maintain accurate records and evaluate reports to determine the effectiveness and performance of leadership programs and projects.

  • Anticipate project needs, discern work priorities, and meet deadlines with little supervision.

  • May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.

  • May refer to senior level staff for assistance with higher level problems that may arise.

  • Escalates issues to supervisor/manager for resolution, as deemed necessary.

  • Assist with various projects as assigned by direct supervisor.

  • Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION :

Bachelor’s Degree required

EXPERIENCE AND REQUIRED SKILLS:

  • 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.

  • SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.

  • Strong background within education, training or organization development required.

  • Experience working with Learning Management Systems (LMS).

  • Previous experience presenting within a corporate environment.

  • Self-starter: works well individually. Requires little direction or supervision.

  • Committed to continuous improvement, offering suggestions to improve operational efficiencies.

  • Contributes positively to group goals by interacting with other team members in a proactive and cooperative manner. Encourages and supports other team members.

  • Excellent interpersonal skills both in person and on the telephone.

  • Excellent oral and written communication skills with considerable tact and diplomacy.

  • Ability to effectively work with all levels of the organization, including senior management and medical directors.

  • Keeps composure in stressful situations.

  • Proficient in Microsoft Office applications, email and web searches.

  • Familiarity with adult learning theory.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity