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University of Massachusetts Amherst Director of Student Success Academic Programs in Amherst, Massachusetts

Director of Student Success Academic Programs

Apply now ( Job no: 515032

Work type: Staff Full Time

Location: UMass Amherst

Department:UG Student Success


Categories: Student Affairs & Services, Academic Advising & Learning Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The UMass Amherst Undergraduate Student Success Unit creates and advocates for programs and practices that increase student persistence, support timely progress toward degree completion, and foster holistic student learning and development through the advancement of high-impact educational opportunities. The Director of Student Success Academic Programs develops, oversees, and evaluates programming that supports these priorities as a member of the Associate Provost for Student Success’s Leadership Team. Specific program responsibilities include instructor support and program operations for Residential Academic Programs (living-learning communities); infrastructure and support for First-Year Seminar partners; the Transfer Success Seminar; and unit participation in prospective student events, including promotion of first-year student opportunities and resources. The Director is an active partner in campus-wide success initiatives, and contributes both to unit strategic planning and activities that bridge Academic Affairs with Student Affairs & Campus Life.

Essential Functions

  • Provide supervision, direction, and development to professional and support staff, including a newly approved Associate Director of Student Success Academic Programs, as well as graduate and undergraduate student employees.

  • Collaborate with a range of partners across campus on program development and implementation, including: college-based undergraduate education and advising teams, academic departments, Registrar, Graduate School, Admissions, New Student Orientation & Transitions, Campus Life & Wellbeing, and Residence Life.

  • Lead instructor training, support, and response for Student Success academic offerings, and contribute to the networks of support for RAP-affiliated instructors and First-Year Seminar instructors.

  • Provide oversight of the Transfer Success Seminar, and contribute to networks serving new transfer students.

  • Collaborate with academic departments on the hiring of instructors for General Education courses or seminars for Residential Academic Programs, or additional programs.

  • Strategize on the funding and balance of various course offerings.

  • Oversee operations for course registration and enrollment monitoring for unit-sponsored or centrally-listed (University) courses.

  • Serve as a resource regarding student learning and development and curricular matters for partners and instructors, particularly for the new student experience.

  • Contribute to integrated unit support for students of color, first generation students, transfer students, students experiencing financial insecurity, and students with disabilities.

  • Contribute to unit strategic planning, policy development, program implementation, marketing and communications activity, personnel, infrastructure, and budget matters.

  • Research and incorporate national trends and data-supported practices that foster student success and wellbeing, including the retention and success of historically underserved student populations.

  • Serve on campus committees representing the Student Success unit or Provost’s area as assigned.

  • Provide program evaluation and reporting.

Other Functions

  • Understand and uphold responsibilities with respect to FERPA, Title IX, Clery and other compliance requirements.

  • Perform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in a related field.

  • Five (5) years of full-time professional experience in student success programming, living-learning communities program development, or instructor training.

  • Three (3) years of employee supervision experience

  • Experience with undergraduate success and retention practices.

  • Excellent written and presentation skills.

  • Ability to present program reports.

  • Ability to oversee staff and team development.

  • Proficiency with word processing, spreadsheets, and database programs.

  • Ability to work well in teams and contribute to a harmonious professional atmosphere in a fast paced environment.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience with new student transitions.

  • Teaching and course development experience.

  • Experience partnering with university/college instructors.

  • Knowledge of student support and persistence initiatives for diverse student populations within the context of a large public university.

  • Ability to execute strategic initiatives and work effectively in a highly decentralized campus environment with multiple stakeholders.

  • Strategic planning and program assessment experience.

  • Budget management experience.

Physical Demands/Working Conditions

  • Typical office environment.

Additional Details

  • Reports to the Associate Provost for Student Success.

Work Schedule

  • Standard work week is 37.5 hours.

  • Monday - Friday, 8:30 am - 4:30 pm.

  • Required to work some nights and weekends.

Salary Information

Level 29

PSU Salary Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jul 12 2022 Eastern Daylight Time

Applications close: