Massachusetts Education Jobs

MassHire JobQuest Logo

Job Information

University of Massachusetts Amherst Graduate Academic Programs Manager (Hybrid Opportunity) in Amherst, Massachusetts

Graduate Academic Programs Manager (Hybrid Opportunity)

Apply now ( Job no: 522243

Work type: Staff Full Time

Location: UMass Amherst

Department:Dean - Isenberg School


Categories: Admissions/Enrollment/Student Recruitment, Program Administration/Management, Isenberg School of Management, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Graduate Academic Programs Manager (APM) reports to the Program Director of Graduate Programs, supporting Isenberg’s Graduate & Professional Programs Office through timely and efficient administrative management of all program offerings. The APM handles all pre-admission and academic events, and schedules course-related activities across multiple degree programs and multiple sites through the use of analytics and data-driven processes, efficiently allocating limited academic resources amongst a variety of competing priorities.

The Academic Programs manager’s scope of work encompasses 3 online degree programs, 3 on-campus degree programs, 2 certificate programs and a pre-admit program. The APM works with the Program Directors handling the full life-cycle of enrollment management, including course scheduling and capacity assessment along with providing scheduled and ad hoc reports. The APM provides administrative support to faculty, assists with overall program/department planning and executes academic events for multiple degree programs.

Essential Functions

  • Plans and schedules in-person, online, hybrid and part-time graduate degree program offerings held in multiple Massachusetts’ locations during the academic year and summer ensuring pedagogical requirements of the faculty are met based on course modality and location.

  • Manages academic programs by ensuring enrollments and wait-lists do not exceed faculty teaching loads and compensation and section offering sizes based on external rankings metrics.

  • Advises program directors and advisors on section capacity, reserve sections, waitlists, overrides and student needs.

  • Collects, tracks, disseminates and presents data on all online graduate programs enrollments to all staff on a weekly basis.

  • Utilizes analytics and data-informed decision making, in order to manage the utilization of academic program sections, satellite sites and classrooms.

  • Schedules, coordinates and supports over 200 virtual events from start to finish plus post event reporting, including supervising MBA fellows and other student workers who are involved with the events.

  • Communicates and coordinates course management for all online faculty, regarding course set-up, syllabi, textbooks, and event notices. Responds to faculty inquiries about teaching, technology, program requirements and pedagogy.

  • Coordinates with the Isenberg Accreditation Director to ensure that syllabi and course content compliance occurs with all graduate course offerings.

  • Assists with faculty on-boarding processes, faculty status and setup for those who are new to online teaching.

  • Coordinates with program directors to document and fully advance the processing of securing faculty UWW compensation for teaching and supplemental duties; consistently following required protocols and the timely completion of all required forms.

  • Prepares and distributes honor society selections for all graduate programs.

Other Functions

  • Performs other duties as assigned by, or in order to support the Program Director and Associate Dean for Graduate Programs, which may include executing special projects.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree and two (2) years of relevant professional work experience.

  • Experience employing analytics and data in decision-making processes.

  • Effective communication skills working with administrators and multiple constituencies.

  • Demonstrated ability to prioritize work assignments in a demanding environment.

  • Demonstrated problem solving skills and analytical ability.

  • Proficiency in the use of computers, including strong expertise in word processing, spreadsheet applications.

  • Demonstrated initiative and independence.

  • Experience collaborating with varied stakeholders ranging from students to deans and other professionals.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Administrative experience; preferably in academic administration and all University Academic Rules and Regulations.

Physical Demands/Working Conditions

  • Typical office environment.

Work Schedule

  • Monday – Friday, 8:30 a.m. – 5:00 p.m.

  • Required to work occasional nights and/or weekends.

  • Schedule varies based on critical demands of the Graduate Programs Office operation requiring flexibility and extended work hours during certain times of the year.

  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Level 25

PSU Hiring Ranges (

Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jan 29 2024 Eastern Standard Time

Applications close: Apr 28 2024 Eastern Daylight Time