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University of Massachusetts Amherst Library Assistant III - Science & Engineering Public Services Day Supervisor in Amherst, Massachusetts

Library Assistant III - Science & Engineering Public Services Day Supervisor

Apply now ( Job no: 516586

Work type: Staff Full Time

Location: UMass Amherst

Department:Lib - Collection Services


Categories: Library, Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Public Services Day Supervisor in the Science and Engineering Library supervises operations and student staff in an integrated public services environment during specified hours, including some evening and weekend hours as needed. This position assists patrons,solves complex problems for library users, oversees processing and lending of library materials in the Science and Engineering Library, and hires and supervises student assistants.

Essential Functions

  • Supervises circulation operations in the Science and Engineering Library during daytime hours and coordinate branch access services with other library units. Responds to patron queries about circulation services and solves complex problems. Supervises the processing and loan of library materials using the integrated library system. Processes applications for borrower cards and sets up patron records in the integrated library system. Updates catalog records for lost, missing, or items in repair, and coordinates action with responsible library unit.

  • Provides expert assistance with the following library services: borrowing and lending assistance, explaining library policies and procedures, informing patrons about library and campus services, interpreting records in discovery systems, and navigating the Libraries’ website.

  • Trains and oversees library staff and student assistants in the application and interpretation of circulation services, policies, and procedures established for the UMass Amherst Libraries. Maintains and updates comprehensive training resources and procedural documentation for staff and student staff. Reviews circulation policies and procedures and recommends changes to the Head, Science and Engineering Library. Interviews, schedules, trains, supervises, and evaluates student staff engaged in circulation and operations services and exercises disciplinary action as necessary. Monitors student timekeeping system to ensure student time and payroll is complete and accurate. Collaborates and works in conjunction with other Science and Engineering Library staff to ensure coverage and the provision of services during library hours of operation.

  • Organizes and maintains the tools, resources, and materials required at the Service Desk to respond to user requests efficiently and to keep the service point operating smoothly.  Coordinates efforts with other comparable service points in the library system. Informs other service points staff of changes in policies and/or procedures.

  • Responds to maintenance and other emergencies within the library and resolve problems involving aspects of the physical building, personal safety, and security of library materials. Takes appropriate steps to correct the problem, safeguard the occupants, and maintain services.

  • Provides assistance with hardware and software available in the branch. Maintains current awareness of all routine library operations and acts for designated staff in their absence. Opens and closes library according to library guidelines.

  • Serves as Office Manager for the Science and Engineering Library. Assists Head in coordinating staff schedules. Prepares reports, minutes, spreadsheets, and other information as needed. Maintains office paper and electronic files. Monitors and determines needs for supplies and equipment and request replacements as needed. Oversees receipt and distribution of branch mail, shipping, and receiving. Recommends and formulates procedural and policy changes as needed to support the provision of library services and materials,

  • Provides backup and cross-trains as needed with other unit staff.

    Other Functions

  • Maintains familiarity with Microsoft Office products, library catalog, and departmental productivity tools.

  • Engages in the Libraries’ values and mission through recommending procedural and policy changes as appropriate.

  • Stays current on information shared through various library communication channels. Contributes to unit, department, and library-wide information sharing as appropriate.

  • Participates in the Libraries’ assessment program by collecting, maintaining, and recording usage statistics for monthly reports as needed.

  • Demonstrates, fosters, and cultivates a positive, proactive internal and external customer service culture.

  • Works collaboratively, effectively, and harmoniously to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the Campus.

  • Attends professional development activities and training as assigned or required to meet departmental goals and objectives.

  • Serves on internal and external committees as needed.

  • Performs other related duties as assigned and in support of the mission and goals of the Libraries.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • High school diploma or equivalent and two years’ library experience.

  • One year supervisory experience involving training, oversight, and assignment of work in a fast-paced, technology-intensive service setting.

  •  Interpersonal and customer service skills, including tactfulness, resilience, and the ability to overcome obstacles and provide creative solutions.

  • Advanced word processing and spreadsheet experience.

    Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Academic library experience.

    Work Schedule

    Monday – Friday, 7:30 AM – 3:30 PM that will include some evening, weekend and holiday hours.

    Salary Information

    Grade: 14

    Special Instructions to Applicants

    Along with the application, please submit a resume, cover letter, and contact information of three (3) professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Nov 3 2022 Eastern Daylight Time

Applications close: