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University of Massachusetts Amherst Study Abroad Advisor in Amherst, Massachusetts

Study Abroad Advisor

Apply now ( Job no: 522301

Work type: Staff Full Time

Location: UMass Amherst

Department:International Programs


Categories: Administrative & Office Support, Academic Advising & Learning Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

TheStudy Abroad Advisorprovides administrative and operational support for all aspects of study abroad and exchange programs within the assigned portfolio. The position works with students, faculty, and staff from assigned academic departments to provide international education opportunities and, as needed, develop new international education programs.

Essential Functions

  • Advises prospective students and oversees the enrollment process. Works collaboratively with other professional staff to deliver pre-departure orientations and re-entry advising, monitors transfer of credit and financial aid problems.

  • Maintains regular communication with students, parents and families, and other relevant stakeholders, throughout the cycle of a student’s engagement with the International Programs Office.

  • Provides pre-departure support, including assistance with application requirements, visa procurement, and other elements involved in preparing for a study abroad program.

  • Serves as primary point of contact for programs within assigned portfolio. Conducts site visits, as appropriate and required.

  • In coordination with the Executive Director of Education Abroad and the Director of International Health, Safety and Security, monitors health and safety issues in target regions and provides support for emergency response and crisis management, as required.

  • Manages UMass Amherst international programs for assigned departments, conducts faculty outreach, and enhances program publicity. Performs need assessments and advises the Executive Director of Education Abroad on program structure, curriculum, application procedures, student services, etc.

  • Performs database and record maintenance, updates program pricing and financial aid budgets, monitors exchange balances, and assists target departments with student advisement and recruitment.

  • Coordinates visits to UMass from partner institutions’ administrators and faculty.

  • Collaborates with other professional staff in the unit to support strategic goals such as curriculum integration; diversity, equity and inclusion objectives; STEM initiatives; program and outcomes-based assessments, and the development of global learning curricula.

    Other Functions

  • As needed, supervises graduate interns, project assistants, and undergraduate employees.

  • Performs other duties as assigned.

    Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree and more than two (2) years' work experience.

  • Experience studying, working, or living in a cross-cultural and/or international environment.

  • Ability to multitask, meet urgent deadlines, and adapt to changing demands and priorities.

  • Ability to work independently as well as contribute and collaborate effectively as a member of a team.

  • Excellent oral, written, and presentation skills.

  • Experience with program development, budget planning and management, and marketing.

  • Proficiency with computer technology, including email and collaborative work platforms, like Office 365.

    Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s Degree, preferably in International Studies, Area Studies, or Higher Education.

  • Two (2) years of experience in international higher education, or a related field.

  • Familiarity with higher education systems, international education, and study abroad in the U.S.

  • Previous education experience with administration, program design, and/or learning/outcomes assessment.

  • Familiarity with computer software standard to the study abroad industry.

    Physical Demands/Working Conditions

Typical office environment.

Additional Details

  • URL:

  • This position reports to the Executive Director of Education Abroad.

    Work Schedule

  • Monday - Friday, 8:30 am - 4:30 pm.

  • Required to work some evenings and weekends.

  • Occasional international and domestic travel required (1-2 times/year).

    Salary Information

Level 26

PSU Hiring Ranges

Special Instructions to Applicants

Please upload a resume along with the completed application. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Feb 1 2024 Eastern Standard Time

Applications close: May 5 2024 Eastern Daylight Time