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University of Massachusetts Amherst Undergraduate Programs Manager (Hybrid) in Amherst, Massachusetts

Undergraduate Programs Manager (Hybrid)

Apply now ( Job no: 520964

Work type: Staff Full Time

Location: UMass Amherst

Department:Computer Science


Categories: Program Administration/Management, College of Information & Computer Sciences, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Undergraduate Programs Manager (UPM) works closely with the Undergraduate Program Director (UPD) in all program matters including student enrollment, records, and degree requirements. Provides leadership and direction for the Manning College of Information and Computer Sciences' multiple majors and minors by supporting program goals and helping students achieve their educational aspirations.

Essential Functions

  • Provides diplomatic problem solving and leadership in the day-to-day administrative and operational functions of the undergraduate programs within the Manning College of Information and Computer Sciences (CICS).

  • Manages the College’s Clerk IV Undergraduate Programs Assistants. This includes, but is not limited to, assigning work, reviewing performance, conducting undergraduate programs team meetings, and training undergraduate programs staff on University and College academic policy and procedure.

  • Serves as the functional expert in Academic Programs Technology (e.g., the SPIRE Student Information System and FileMaker database) and acts as the undergraduate programs liaison with CICS IT.

  • Creates, maintains, and improves data collection systems. Reviews, analyzes, and forecasts enrollments for the College’s undergraduate programs. Produces reports and statistics for the Director of Academic Programs, faculty Program Directors, Committees, and the Associate Dean for Educational Programs and Teaching (ADEPT). Evaluates progress towards strategic goals and recommends ways to improve the undergraduate programs and prepare for future growth.

  • Monitors, oversees updates, and provides information for undergraduate program web pages and other communication needs. Ensures timely and comprehensive messaging to students and other audiences that are consistent with the College’s strategic communication goals.

  • Collaborates with the Undergraduate Program Committee to make decisions on whether to admit current UMass students who apply to one of our majors. Oversees the application process, coordinates vetting of candidates, and provides reports to the UPD as needed.

  • Assists College leadership with curriculum creation and revision and processes curriculum changes through the Faculty Senate approval system.

  • Oversees the transfer credit evaluation and application process. Coordinates with University Registrar’s Office, MassTransfer A2B Representative, and other colleges/universities to update the list of course equivalencies. Coordinates with the UPD and faculty to maintain and update transfer credit policies and records.

  • Collaborates with the UPD to create, update, and document undergraduate program policies.

  • Coordinates with CICS Academic Advising staff to complete graduation clearances for undergraduate students.

  • Coordinates preparation for undergraduate events such as information sessions, placement exams, and various other student-centered events. Collaborates with the College’s Events team to coordinate staffing for senior celebration and relevant commencement activities.

  • In coordination with the UPD and the Director of Academic Programs, oversees enrollment management including waitlists, override requests, and Five College registration.

  • Oversees various undergraduate programs procedures such as prerequisite checking, incomplete grade processing, independent study coordination, and dual major/double-major/minor updates.

  • Serves on College and University committees as needed.

Other Functions

  • Performs related duties as assigned or required to meet Department, College, or University goals and objectives.

  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.

  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.

  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.

  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's Degree and 2 years of managerial or program administration experience; or an equivalent combination of education and experience.

  • Ability to work both independently and as a part of a team with a highly collaborative work style. Ability to adapt and work effectively as the situation changes.

  • Strong interpersonal skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, and students.

  • Independent initiative. Must have the ability to stay on task and work productively with a minimum amount of supervision or guidance.

  • Willingness to take on a variety of tasks related to the successful operation and administration of the unit. Ability to adapt and work effectively as the College and our programs grow. Ability to work effectively under pressure.

  • Strong organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.

  • Strong written and verbal communication skills. Ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence.

  • Ability to read, understand, apply, and explain rules, regulations, and policies/procedures related to duties. Ability to understand and follow complex oral and written instructions and create effective and efficient work processes.

  • The ability to think through problems, seek out additional information, identify key factors and underlying causes to generate solutions or resolve discrepancies.

  • Ability to exercise sound judgment and maintain confidentiality.

  • Ability to collect data from multiple sources and create new reports that add value to program goals.

  • Strong computer skills including at least intermediate expertise with:

  • Email.

  • Calendar systems such as Outlook or Google.

  • Word processing software such as Microsoft Word or Google Docs.

  • Spreadsheets such as Microsoft Excel or Google Sheets.

  • Microsoft PowerPoint.

  • Databases such as FileMaker or Microsoft Access.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Prior experience managing employees.

  • Experience working with college or university curriculum and programming.

  • Experience with student management software such as SPIRE.

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

  • Monday – Friday, 8:30 am-5:00 pm.

  • May be required to work occasional nights and weekends.

  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

Salary Information

Salary Level 25.

Exempt Hiring Ranges. (

Special Instructions to Applicants

Please attach a resume, cover letter, and the names and contact information for three (3) professional references. Position may remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Oct 5 2023 Eastern Daylight Time

Applications close: