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Zwicker & Associates, P.C. Instructional Designer in Andover, Massachusetts

Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, Commercial Collections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States.

We are looking for an Instructional Designer (located onsite in Andover, MA) who would be responsible for creating effective and engaging instructional materials for instructor-led, self-directed, virtual classroom, web-based, and/or blended learning solutions in support of a variety of Zwicker & Associate programs and business initiatives. In partnership with business leaders and other members of the Zwicker Learning and Development team, the Instructional Designer will design and develop innovative learning solutions that meet specific business needs. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships. This role will report to the VP of Learning & Development.

  • Analyzes client source content, target audience demographics, job tasks, and learner environment to identify learning objectives and appropriate instructional strategies

  • Creates design documents to specify performance or behavioral objectives, sequencing of instruction, course content, source materials, and instructional strategies based on needs analysis and target audience

  • Designs and develops face to face training and learning materials such as Facilitator Guides, Participant Guides, PowerPoint presentations, Quick Reference Guides, Job Aids, and Audio/Video scripts

  • Designs and develops eLearning self-paced training using current eLearning authoring software (Articulate 360 suite)

  • Applies advanced adult learning theories into practical, application-based leadership learning strategy

  • Acquires and applies new technology skills to instructional design practice

  • Utilizes a broad range of interactive, creative and intuitive instructional methods, including but not limited to simulations, games, hands-on activities, interactive case studies, role-plays, and assessments

  • Works collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives for all programs

  • Identify appropriate learning approaches for the purpose of maximizing training effectiveness, targeting and making training more efficient

  • Develops comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness

  • Manages and administers the Learning Management System

  • Remains a thought leader in instructional design and innovation

  • Three-five years of experience designing and developing adult learning programs

  • Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives

  • Experience using e-learning course authoring tools and distance learning tools required including: Articulate 360, Camtasia, Captivate, LeaderGuide Pro, Adobe Photoshop, Adobe Acrobat Pro, Adobe Connect (or a similar virtual learning platform)

  • Experience and proficient working in SharePoint

  • Proficient with Microsoft Office specifically, Word, Excel and PowerPoint

  • Experience and proficient working in and managing a Learning Management System

  • Experience with graphic design, video, micro-learning, responsive design, gamification, simulations, animation/motion graphics is a plus

  • Bachelor’s degree

  • Adult learning or instructional design/technology degree/certification preferred


  • Excellent written and verbal communication skills.

  • Demonstrated technical writing skills.

  • Organization

  • Independence

  • Strong project management skills

  • Collaboration and teamwork

  • Be able to lift 5 lbs. or greater

  • Be able to sit 90% of the work day at times

  • Be able to bend at the waist and be mobile when needed

  • Be able to read and comprehend position-specific documents and correspondence

  • Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing

  • Be able to travel occasionally when needed by the most efficient means of transportation

  • Be able to operate a computer, phone and/or equivalent devices

  • Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.

No Phone Calls, No Agencies, EOE, Drug free workplace.

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ID: 2020-2312

Street: 80 Minuteman Road

Region: Northeast

Company Name: Zwicker & Associates