Massachusetts Education Jobs

Job Title: Customer Care Advocate

Location: United States; Warwick, RI. Virtual Role with In-Person Training. New Hires must live within a commutable distance of our Warwick location.

Key Responsibilities:

• Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.

• Provide "Best in Class" customer Service for Life Insurance products.

• Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions.

• Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries.

• Research and respond to errors, contract discrepancies and processing delays.

• Assist advisors with portal support including account unlocks and password reset inquiries

• Research special requests and act as a liaison between your customer and operational areas.

• Use computerized systems efficiently to track, troubleshoot and gather information.

• Adhere to a provided schedule for your workday.

• Consistently meet or exceed key performance indicators.

  Essential Business Experience and Technical Skills:

  Required:

• New hires should live in a commutable distance from the site the role is posted in.

• High school diploma or equivalent required.

• Up to 2 years of customer service experience (includes call center, retail, and hospitality).

• Ability to work during the hours of operation of 9:00 am-6:30pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.

• Strong computer navigation skills and efficient keyboard/typing skills.

• Ability to multi-task while speaking to a customer.

• Basic math, analytical and problem-solving skills.

• Basic computer troubleshooting including clearing caches, resetting browsers and passwords.

Preferred:

• Higher educational experience or professional certification

• Insurance or Financial Services industry experience or Product specific experience

• Previous Call Center experience

• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

• Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife.

• Computer experience navigating in a multi-screen environment.

• Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions.

Business Category

Global Technology & Operations

Number of Openings

7

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.