Dell Senior Advisor, Customer/Technical Training in Bedford, Massachusetts

Job Title

Instructional Designer - Customer Service Technical Training

Competitive salary


Bedford, Massachusetts

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Instructional Designeron our Customer Technical Training team in Bedford, MA

Dell harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.


Responsible for the design, development and maintenance of high quality technical training assets for all audiences, specifically our Technical Support Technicians.

Participates in requirements gathering and on-going consultation with stakeholders during development to ensure optimal level of training is delivered.

Collaborates with team members to identify the best training tools and methods to use when developing assets that best address the stakeholders’ requirements.

Responsible for planning and development of assigned courses based on needs analysis within industry standard timelines.

Involves becoming an expert on training, adult education, motivation theory, new materials, methods and techniques used in the Education field to ensure optimal level of training is delivered.

Must have both the necessary technical knowledge and the real-world experience in the subject matter they are assigned to develop in: Identity and Access Management (IAM) and Identity and Access Assurance (IAA) concepts.

Experience in teaching, coaching or technical knowledge share in a professional environment is desirable. Must have thorough understanding and technical knowledge on supported software, systems and components, process skills and consulting skills. Must have working knowledge of on supported software, systems and components.

Demonstrates solid written and verbal communication skills. Ability to work on multiple projects and/or tasks with aggressive deadlines.

Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

Key Responsibilities

  • Perform needs analysis with stakeholders on training objectives

  • Design and develop training assets in multiple modalities; instructor led, eLearning, eLearning with labs

  • Communicate and collaborate with stakeholders, team members, Subject Matter Experts and leadership

Essential Requirements

  • Bachelors in computer science or Education

  • Technical background including knowledge of client/server networks, network security

  • PowerPoint

Desirable Requirements

  • HTML

  • SQL

  • LDAP / Active Directory Administration

  • IIS

  • DNS


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can deliver world-class training that focuses on ground-breaking technology, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .