Wolters Kluwer Academic Operations & Training Coordinator in Boston, Massachusetts

Firecracker is an online education platform from Wolters Kluwer that is helping the next generation of medical students become physicians. This Academic Operations & Training Manager is a key part of Firecracker's Academic Operations team, which works closely with deans and faculty members at the most innovative medical schools in the world to ensure they maximize their experience with this powerful educational toolset within their academic setting.

Academic Operations Managers are responsible for managing a number of relationships of our partner institutions. The Academic Operations Manager is Firecracker's key point of contact for the partner enterprise client. He or she will frequently meet with the school's stakeholders to discuss implementation, improvements and possible issues. Managers lead the overall strategy for the partnership, specifically ensuring that the institution's programmatic goals are met through the practical application of Firecracker's platform, looking for opportunities to expand our relationship, and continuously striving for increased student outcomes.

This role reports to our Boston MA office.


  • Partner Relationships: Work directly with Deans and Faculty at universities to implement and manage all contractual deliverables. Meet with the school on a weekly basis to discuss current and upcoming courses and assessments. Always ask for feedback and ways to improve the partnership.

  • Course Strategy: Develop and oversee the course alignment and assessment strategy based on the school's requirements and curriculum. Work closely with Academic Operations and Content Team to deliver and main courses.

  • Course Management: Gather, maintain and build all courses and exams for partner institutions. Work directly with Manager and school contact to appropriately assign exam to students on a regular basis. Send reminders and engagement messages to students.

  • Product Strategy: Work directly with the product team by communicating synthesized learnings from our partners. Champion the needs of our institutional stakeholders and the unique needs of institutional students. Present our product vision and roadmap to our partners, gather feedback, and deliver into the product team.

  • Analytics: Expand our analytics framework and capabilities by identifying and meeting the data needs of our partners. Ensure those needs are surfaced in our institutional product suite and generate custom reports when necessary.

  • Product and Process Improvement: Help the academic operations and product team in gathering requirements for improvements and changes to the product and process.

  • Training: Plan and manage any training sessions both internally and externally. Create standardized training materials as needed.

Education: Bachelor's Degree or equivalent, relevant experience.


  • Minimum 1+ year of working experience.

  • Medical Education knowledge and experience preferred

Other Knowledge, Skills, Abilities or Certifications:

  • Excellent customer facing skills -- must recognize the importance of our service to the customer's business.

  • Team player -- ability to develop working relationships within a team.

  • Excellent written and spoken communication skills -- ability to express information in a clear, concise and accurate manner.

  • Ability to lead and motivate people.

Travel requirements: Ability to travel as needed

Physical Demands: Normal office environment


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.


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