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YMCA of Greater Boston Adult Learning-Office Skills Instructor in Boston, Massachusetts

Job Description

Join YMCA Training, Inc., a nationally recognized, non-profit job skills training and employment program in helping adults to build new careers.

The Office Skills Instructor is responsible for teaching and advising trainees to overcome barriers to employment. The Instructor supports employer relationships that lead to opportunities for internships and employment for trainees.

Key Functions/Responsibilities:

( 60 %) Instruction :

  • Instruct Core Computer Skills: including, but not limited to, basic Windows, Word, Excel email, and internet

  • Teach Customer Service Curriculum and coordinate practice call center

  • Facilitate operation of simulated office training and co ordinate with other specialization instructors

  • Coordinate and deliver soft skills curricula

  • Evaluate trainees assignments and update progress in agency database

  • Assist in training and coordinating individual and group volunteers in practice call center

  • With the other members of the instructional team, match and support trainees in appropriate internships

  • Instruct Core Computer Skills: including, but not limited to, basic Windows, Word, email, and internet, using existing curriculum

    (30%) Advising :

  • Provide professional guidance and resources for 5-8 trainees per cohort

  • Develop and coordinate individual trainee’s c areer and e mployment plans

  • Support trainees in navigating barriers to employment

    (10 % ) Employer Partner Relations:

  • Enhance partnerships u sing employer feedback and update curriculum resulting in improved student placement rates

  • Work with the Training, Inc. team on program wide operations and events contributing to s uccessful placement of trainees

  • Maintain excellent data and confidential recordkeeping system of applicants and funding sources.

  • Additional duties may include other program support as needed.

  • Other duties as assigned


  • Bachelor's Degree Required

  • A minimum of 2 years in customer relationship management and a record of achieving targeted goals

  • Experience teaching adult learners strongly preferred

  • Experience in developing and maintaining client relationships

  • Up-to-date knowledge regarding employment trends and job search techniques

  • Experience in counseling and case management

  • Enjoy working in fast-paced environment with multiple tasks and deadlines

  • Experience in collaborating with a diverse team

  • Experience working with diverse populations, including immigrant- and low-income populations

    Skills and Competencies

  • Strong p assion and commitment to working with diverse populations, including immigrants and low-income populations

  • Familiarity with the job placement process

  • Strong verbal, written, and presentation communication skills required

  • Ability to teach a diverse population with various learning styles

  • Strong presentation and facilitation of group lessons

  • Strong organization, writing and proofreading skills nece ssary

  • Communication skills, professionalism, pat ience, and flexibility required

  • Strong technology skills (MS Office, Databases, Social Media and Web based applications )