Job Information
YMCA of Greater Boston Adult Learning Office Skills Instructor in Boston, Massachusetts
Job Description
Key Functions/Responsibilities:
(60%) Instruction:
Instruct Core Computer Skills:?including, but not limited to, basic Windows, Word, Excel email, and internet
Teach Customer Service Curriculum and coordinate practice call center
Facilitate operation of simulated office training and coordinate with other specialization instructors
Coordinate and deliver soft skills curricula
Evaluate trainee assignments and update progress in agency database
Assist in training and coordinating individual and group volunteers in practice call center
With the other members of the instructional team, match and support trainees in appropriate internships
Instruct Core Computer Skills:?including, but not limited to, basic Windows, Word, email, and internet, using existing curriculum?
(30%) Advising:
Provide professional guidance and resources for 5-8 trainees per cohort
Develop and coordinate individual trainee’s career and employment plans
Support trainees in navigating barriers to employment
(10%) Employer Partner Relations:
Enhance partnerships using employer feedback and update curriculum resulting in improved student placement rates
Work with the Training, Inc. team on program wide operations and events contributing to successful placement of trainees
Maintain excellent?data and?confidential?recordkeeping system?of applicants and funding sources.
Additional duties?may?include?other?program support as needed.?
Other duties as assigned
Requirements
Education Requirements
BA degree, or equivalent and/or higher degree
A minimum of 2 years in customer relationship management and a record of achieving targeted goals
Experience teaching adult learners strongly preferred
Experience in developing and maintaining client relationships
Up-to-date knowledge regarding employment trends and job search techniques
Experience in counseling and case management
Enjoy working in fast-paced environment with multiple tasks and deadlines
Experience in collaborating with a diverse team
Experience working with diverse populations, including immigrant- and low-income populations
Skills and Competencies
Strong passion and commitment to working with diverse populations, including immigrants and low-income populations
Familiarity with the job placement process
Strong verbal, written, and presentation communication skills required
Ability to teach a diverse population with various learning styles
Strong presentation and facilitation of group lessons
Strong organization, writing and proofreading skills necessary
Communication skills, professionalism, patience, and flexibility required
Strong technology skills (MS Office, Databases, social media and web based applications)