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YMCA of Greater Boston Adult Learning Office Skills Instructor in Boston, Massachusetts

Job Description

Key Functions/Responsibilities:

(60%) Instruction:

  • Instruct Core Computer Skills:?including, but not limited to, basic Windows, Word, Excel email, and internet

  • Teach Customer Service Curriculum and coordinate practice call center

  • Facilitate operation of simulated office training and coordinate with other specialization instructors

  • Coordinate and deliver soft skills curricula

  • Evaluate trainee assignments and update progress in agency database

  • Assist in training and coordinating individual and group volunteers in practice call center

  • With the other members of the instructional team, match and support trainees in appropriate internships

  • Instruct Core Computer Skills:?including, but not limited to, basic Windows, Word, email, and internet, using existing curriculum?

    (30%) Advising:

  • Provide professional guidance and resources for 5-8 trainees per cohort

  • Develop and coordinate individual trainee’s career and employment plans

  • Support trainees in navigating barriers to employment

    (10%) Employer Partner Relations:

  • Enhance partnerships using employer feedback and update curriculum resulting in improved student placement rates

  • Work with the Training, Inc. team on program wide operations and events contributing to successful placement of trainees

  • Maintain excellent?data and?confidential?recordkeeping system?of applicants and funding sources.

  • Additional duties?may?include?other?program support as needed.?

  • Other duties as assigned


Education Requirements

  • BA degree, or equivalent and/or higher degree

  • A minimum of 2 years in customer relationship management and a record of achieving targeted goals

  • Experience teaching adult learners strongly preferred

  • Experience in developing and maintaining client relationships

  • Up-to-date knowledge regarding employment trends and job search techniques

  • Experience in counseling and case management

  • Enjoy working in fast-paced environment with multiple tasks and deadlines

  • Experience in collaborating with a diverse team

  • Experience working with diverse populations, including immigrant- and low-income populations

    Skills and Competencies

  • Strong passion and commitment to working with diverse populations, including immigrants and low-income populations

  • Familiarity with the job placement process

  • Strong verbal, written, and presentation communication skills required

  • Ability to teach a diverse population with various learning styles

  • Strong presentation and facilitation of group lessons

  • Strong organization, writing and proofreading skills necessary

  • Communication skills, professionalism, patience, and flexibility required

  • Strong technology skills (MS Office, Databases, social media and web based applications)