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Boston University ASSISTANT DIRECTOR, SYSTEMS, Enrollment, Financial Assistance in BOSTON, Massachusetts

About the Role

Boston University Financial Assistance seeks an Assistant Director. This Assistant Director works as a part of a team to provide support to the operations and systems area of the office, and is responsible for hiring, training, and supervising 2-3 student employees. The position is full-time.

The Assistant Director works closely with colleagues within Financial Assistance, as well as with other University offices including Admissions, the Office of the University Registrar, the International Students & Scholars Office, and Information Services & Technology. Outside of the University, the Assistant Director works with the federal government’s Departments of Education and Homeland Security to process federal financial aid applications.

The Assistant Director’s primary duties include:

  • Assisting with problem resolution to complete application requirements for federal and University aid;

  • Testing upgrades and changes to the University’s student information system to ensure integrity and compliance with federal regulations and University policies, as well as overall quality control;

  • Reviewing exception reports;

  • Managing data processing for incoming & outgoing mail (including broadcast emails);

  • Assisting with managing the aid packaging system, and;

  • At certain points in the annual admissions cycle, counseling prospective applicants and their families about applying for financial aid and other financing options.

About the Organization

Boston University Financial Assistance is part of the Enrollment & Student Administration unit (ENSA). BU Financial Assistance plays a critical role in ENSA’s mission; enrolling and retaining students, securing external funding and generating tuition revenue through strategic discounting. BU Financial Assistance provides important services through timely and accurate review of financial aid applications, awarding of financial aid funds, processing of loans, and by providing counseling to students and parents on the financial aid process, programs and related issues.

Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit

Required Skills

A cover letter is required for consideration.

An earned Bachelor’s degree is a requirement for this position.

Has at least one year of previous experience using the following skills:

  • Possesses strong analytical and organizational skills;

  • Is detail-oriented;

  • Is an effective problem solver and communicator;

  • Is able to work well in a fast-paced, team-oriented environment;

Preferred skills or aptitude for learning

  • Supervisory experience

  • Knowledge of federal and state financial aid policies and;

  • Knowledge of PeopleSoft Campus Solutions, or a similar student information platform

Benefits and other information

  • Up to two days a week working remotely from home

  • Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience