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The Associate Director, Digital Design responsible for creating, executing, developing, and maintaining digital design elements across multiple platforms. The Associate Director, Digital Design requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Digital Design collaborate closely with cross-functional teams to conceptualize, design, and produce digital content, graphics, animations, and user interfaces that align with organizational goals and enhance the user experience. Utilize common frameworks to build and develop interactive and responsive digital solutions that ensure compatibility, efficiency, and maximum value for the end-user. Support various business objectives, including product development, advertising, marketing, media, and communications. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Responsibilities

• Set the overall experience vision and strategy for CW Digital channel experiences, ensuring alignment with business objectives product partners, and Integrated Health.

• Guide and mentor UI, UX, research, and content professionals in best practices.

• Foster collaboration between design and product teams for seamless user experiences – including with Integrated Health, Primary Care, Pharmacy, Home research and operations

• Establish and lead design systems and style guide development, in partnership with matrixed partners to promote consistency at scale.

• Champion design thinking as a core principle across the organization and own digital user journeys.

• Drive innovation and excellence in user experience, particularly focused on senior needs, gain feedback from various cross-CW stakeholders and product leaders.

• Develop repeatable Content Management, Land Pages and Template strategy that can scale across Product, Copywrite, and Marketing partners

• Provide input and perspective on evaluating success of new designs and experiences.

Use your skills to make an impact

Requirements

• Education: Bachelor’s degree in User Experience (UX), Human-Centered Design, Interaction Design, or a closely related field

• A minimum of six years of experience in digital customer experience product management, in large and/or regulated corporations

• Design Leadership & Strategy: Demonstrated ability to lead design teams and set a strategic vision for product design initiatives. Proven track record of integrating design thinking methodologies into large-scale digital programs.

• Design Systems & Emerging Tools: Experience implementing and scaling design systems across enterprise-level products. Knowledge of design software, prototyping platforms, and collaboration tools (e.g., Figma,).

• Cross-Functional Collaboration: Experience partnering with product management, development, and analytics teams to deliver cohesive and impactful user experiences. Excellent stakeholder management skills, including the ability to influence senior leadership.

• User-Centered & Inclusive Design: Deep understanding of accessibility standards and inclusive design principles, especially for diverse populations such as seniors. Strong portfolio showcasing successful user-centric projects, ideally highlighting user research, prototyping, and iterative testing.

• Team Development & Mentorship: History of building, mentoring, and retaining high-performing design teams. Ability to establish best practices, workflows, and governance models to streamline design operations.

• Data-Driven Decision Making: Familiarity with key product analytics and user feedback loops to continually refine design processes. Competency in interpreting quantitative and qualitative data to drive creative solutions.

Preferred Requirements

• Advanced Education: Master’s degree in Design, Human-Computer Interaction, or related field. Supplemental courses or certifications in healthcare UX, service design, or design leadership.

• Outside Industry Experience: Background in consumer-focused industries (e.g., e-commerce, retail, technology) to bring fresh perspectives and innovative approaches to healthcare challenges. Proven ability to adapt best-in-class design practices from outside industries into a healthcare context.

• Healthcare or Regulated Industry Exposure: Prior experience navigating compliance requirements (e.g., HIPAA) or other regulated environments. Familiarity with clinical workflows, patient/member journeys, or digital health solutions.

• Change Management & Evangelism: Track record of driving organizational change around design thinking, advocating for user-centric culture across various business units. Success in presenting and justifying design decisions to diverse audiences, including executives and technical stakeholders.

• Global or Multi-Regional Experience: Understanding of designing for diverse populations, languages, and cultural contexts

Additional Information

• 100% remote role

• Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones Preferred

• <25% Annual travel to various Centerwell and Conviva markets

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$150,000 - $206,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-18-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.