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Boston University ASSOCIATE DIRECTOR, OPERATIONS, Enrollment, Financial Assistance in BOSTON, Massachusetts

About the Role

Boston University Student Financial Services seeks an Associate Director. The Associate Director is one of two managers at Student Financial Services. This role supports the operations of financial aid awarding, fund management, and training new and existing staff on changes in institution and federal policies. This role supervises three professional staff members.

The Associate Director works with staff at all levels within Student Financial Services (SFS), in other offices withing the Enrollment & Student Administration unit, as well as staff in Admissions and Finance for the BU School of Medicine, the Goldman School of Dental Medicine, Graduate Medical Sciences, and the School of Public Health. The Associate Director also liaises between SFS and BU’s Office of Financial Assistance within their loans area. This role reports to the Director of Student Financial Services.

The Associate Director’s primary duties include:

  • Assigning file review to SFS staff;

  • Collaborating with another Associate Director on projects assigned by the Director;

  • Reviewing reports to confirm completion of work by SFS staff;

  • Maintaining restricted fund expenditures;

  • Troubleshooting issues brought by SFS staff, and;

  • Working with other ENSA, and BU stakeholders to resolve student issues in a timely fashion.

    About the Organization

    Student Financial Services (SFS) is part of the Enrollment & Student Administration unit (ENSA). SFS provides students on the Boston University Medical Campus (BUMC) with tools and guidance to manage financial aid while at Boston University as well as the resources to be financially successful upon graduation.

    Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit

    About Our Benefits

    This position is eligible to work remotely up to two days per week. Boston University offers generous benefits including health insurance, dental insurance, life insurance, tuition remission, retirement plan, and paid time off.

Required Skills

A cover letter is required for consideration.

About the Candidate

A Master’s degree and five or more years of related experience, with three or more years of management experience are required for this position.

We are seeking a candidate who:

  • Demonstrates the ability to make decisive and well-researched decisions;

  • Can organize and lead staff meetings;

  • Is well-versed in federal financial aid policy, ideally pertaining to graduate/professional students;

  • Has the ability to work independently with minimal supervisory oversight;

  • Demonstrates superior and professional customer service skills, and;

  • Has acute analytical skills and the ability to understand complex mathematical data.

    While the following experience and skills will be helpful in performing this role, the department is willing to train them with the right candidate:

  • BU’s student information system, UIS;

  • School-specific awarding policies, and other proprietary computer systems, and;

  • Collaboration with the office’s other Associate Director to create a refresh to the office's financial literacy program.

    We welcome applications from candidates who can demonstrate some of these skills and attributes, but not all. We value employees who are willing and able to learn.

    Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement ( within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions ( ). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources ( site.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience