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Boston University ASSOCIATE DIRECTOR, STUDENT SERVICES, ISSO, International Students and Scholars Office in BOSTON, Massachusetts

The Associate Director will manage and supervise the immigration processing, advising, and related outreach services provided by the International Student Advising team to over 10,000 nonimmigrant international students on both the Charles River Campus and the Medical Campus. Provide comprehensive immigration-related advice and assistance to Boston University faculty and administrators. Contribute to the development of policies and procedures as well as overall management of the International Students and Scholars Office.

  • Hire, train, coach, and supervise the work of nine full-time international student advisors who provide counseling and immigration services to diverse caseloads of approximately 1200 international students and their dependent family members at assigned schools and colleges.

  • Manage particularly complicated or sensitive cases to reach the best possible outcome for students and institutions (suspensions, sponsored students, students in crisis, high profile students, etc.)

  • Develop university policies and procedures related to processing student nonimmigrant benefits. Communicate policies and procedures to various stakeholders via website, email, written communication, etc.

  • Plan and direct nonimmigrant outreach services (orientation, regulatory sessions, information sessions, cross-cultural workshops, etc.).

  • Coordinate with other offices on campus to develop and offer collaborative programming to the international student community and cross-cultural training to university administrators and faculty.

  • Serve as a member of the leadership team of the ISSO (strategic planning, statistics, website maintenance, policy management, system enhancement/development, communication efforts, etc.) Serve as liaison to central administrative and academic units at both the Charles River and Medical Campuses to educate the university community regarding the regulatory requirements involved with hosting and employing international students (Student Employment Office, Student Accounting Services, University Service Center, Judicial Affairs, Dean of Students Office, Student Health Services, and Registrars Office, etc).

  • Occasional service on university committees. Serve as 'Designated School Official' and 'Alternate Responsible Officer' in Student Exchange Visitor Information System (SEVIS) to ensure regulatory compliance and serve as primary liaison to US Department of Homeland Security on behalf of BU regarding student immigration processing. Strategize to implement systems and procedures to ensure accurate processing, institutional reporting, quality control, and compliance.

  • Maintain current and complete knowledge of federal regulations regarding student processing as well as expertise with university systems and databases to monitor and report student data.

Required Skills

A cover letter is required for consideration.

  • Minimum of Masters degree (or the equivalent) in the field directly related to international education administration plus 5-8 years of experience in the field of immigration advising, international student advising, or closely related field.

  • Supervisory experience preferred.

  • U.S. citizenship or lawful permanent residence required for federal certifications. This requires the completion of a CORI background check.

  • Ability to read, understand and interpret complex regulations of numerous federal agencies, and apply those regulations to specific academic, training, and employment situations.

  • Ability to accomplish complex, detailed work in a professional and timely manner, under federally mandated deadlines. Ability to supervise, coach, train, and mentor staff.

  • Ability to prioritize and organize own and others workload effectively, and to delegate work. Exemplary written and oral communication skills.

  • Ability to communicate and work effectively with students and scholars from many countries and cultures who have varied abilities in the English language. Ability to coordinate, coach, evaluates, motivate and reprimand professional advisors that help develop them as professionals, maintains team cohesion, and fosters an efficient and effective office.

  • Key supervisory skills include listening, empathy, and recognizing strengths and weaknesses in supervisees, and clarity in communicating performance successes and areas needing improvement.

  • Requires the ability to work effectively in a team setting.

  • Essential functions occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary.

  • These functions need to be performed on a consistent and regular basis, using good judgment. Ability to learn and apply Boston University policies consistently, seeking out guidance when necessary, is required.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience