Massachusetts Education Jobs

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! Were seeking a Client Service Account Manager. Join our dynamic team and become a key player in driving service excellence by interacting with clients in a professional and engaging manner. You'll provide timely and comprehensive information to customers, ensuring their inquiries are resolved with efficiency and care. Strengthen valuable relationships with both our clients and internal teams, positioning yourself as the go-to problem solver and support expert.

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

• Build Service Excellence

• Interact with clients in a professional manner

• Provide effective, efficient, timely and complete information to customers on all issues and inquiries

• Maintain positive relationships with clients as well as with internal Broadridge personnel

• Provide all problem resolution, issue, and general support and act as a point person for designated clients

• Maintain current and accurate client contacts in BRAC client contact repository

• Monitor and resolve all client issues submitted through JIRA using a combination of own knowledge, working with other CSAMs, Business Analysts, and Developers

• Raise issues in timely manner to management

• Improve internal process activities when necessary

• Promote Take and Educate approach with clients to ensure they use all available resources to be more efficient

• Assist in onboarding new enhancements by supporting testing and user documentation

• Coordinate calls / training with other knowledgeable resources

Qualifications:

• Minimum 5 years of experience in client service / customer support role preferably in financial services industry

• Previous experience in Commission processing in Bank, Broker, or Insurance Back Office a plus

• Experience with all Microsoft Office products (Word, Excel, PowerPoint, etc.)

• Professional, polished demeanor

• Ability to be trained in department and system processes

• Pays strong attention to detail

• Ability to provide support in the daily execution of key tasks when needed

• Customer service competency, with strong written and verbal communication skills

• Strong organizational skills

• Ability to work with other Broadridge departments on a variety of issues

• Able to work independently as well as within a team, and prioritize daily workflow with little direction

• Bachelor's degree or equivalent

• Position requires to work in eastern time zone

  Compensation Range:The salary range for this position is between $120,000 - $125,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

  Bonus Eligibility:Bonus Eligible

  Benefits Information:Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

  #LI-PP1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .

Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.