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Beth Israel Deaconess Medical Center Director of Spiritual Care and Education in Boston, Massachusetts

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Director of Spiritual Care and Education

Department Description:Spiritual Care is a department within Patient Care Services, responsible for the provision of spiritual care to diverse patients, families and staff.

The incumbent is responsible for the planning, monitoring and managing of care delivery and administrative tasks associated with running an operational department.

Provides direct service, supervises staff and develops programs to meet the ever changing needs of the Medical Center. Working closely with the CPE supervisor, provides consultation and administrative oversight of the CPE program to ensure high quality training and regulatory compliance. Consultation to hospital leadership at times of crisis on how best to meet the spiritual needs of staff.

Job Location:Boston, Massachusetts

Req ID:42663BR

Job Summary:The Director of Spiritual Care and Education is responsible for the provision of spiritual care to diverse patients, families and staff; for general oversight of the Clinical Pastoral Education program; and for effective communication and liaising with religious communities and clergy within the Boston area when appropriate. At BIDMC the Department of Spiritual Care resides within Patient Care Services, along with Nursing, Social Work, Interpreter Services and Volunteer Services. The Director reports to the Senior Director for Social Work and Patient and Family Engagement.

Essential Responsibilities:

  • Ensures the delivery of a complete spiritual care program to diverse patients, families and staff. Plans, coordinates, and supervises performance of religious rites, sacraments and celebrations at the bedside and, when appropriate, for the larger hospital community. Supervises provision of spiritual care and related services by professional staff chaplains, clergy, lay volunteers and students.

  • Supervises the ACPE Certified Educator and Program Administrator, and liaises with the Professional Advisory Group to ensure a robust and high quality Clinical Pastoral Education program.

  • Has full responsibility for planning, monitoring and managing department budget and special funds (gifts). Collaborates with the office of Development to identify donors and opportunities for fund raising.

  • Provides direct spiritual care to patients, families and/or staff as a practicing clinician.

  • Develops, implements and evaluates programs for spiritual care, implementing changes as needed to improve effectiveness and quality of services. Committed to team and individual staff chaplain professional development. Monitors and evaluates department database and departmental staffing needs.

  • Develops and maintains internal policies and procedures and departmental compliance with organizational policies and procedures. Ensures departmental compliance with JCAHO, ACPE, and all other regulatory body standards.

  • Is liaison to BIDMC leadership and Incident Commanders during normal operations and critical incidents; liaises with the BILH network leadership and helps coordinate network-level spiritual care initiatives as appropriate.

  • Supports an interdisciplinary approach to spiritual care. Coordinates programming and continuing education with departments of Social Work, Volunteer Services, Palliative Care, Nursing, Medicine and others. Participates in institutional committees such as the Ethics Advisory Committee, DEI Steering Committee, and others. Stays current with regard to best practices in spiritual care.

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • Master's degree in Divinity or the equivalent required.

  • Four units Clinical Pastoral Education completed; board certification eligible. (If not board certified, certification by APC, NACC, NAJC or CASC expected within two years of accepting position.

  • 5-8 years related work experience required and 1-3 years supervisory/management experience required

  • Demonstrated commitment to diversity, equity and inclusion.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

  • Decision Making:Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

  • Problem Solving:Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

  • Independence of Action:Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

  • Written Communications:Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications:Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge:Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work:Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.

  • Customer Service:Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

EOE Statement

BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION

Vaccines

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Learn more (https://www.bilh.org/in-the-news/2021/8/10/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement

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