Massachusetts Education Jobs

Job Profile Summary:

Reporting to the AVP, Employee Relations North America, the Employee Relations Consultant provides investigative and consultative services on job-related issues to facilitate resolution internally, thereby minimizing company liability and third-party complaints. The team supports our Canadian, United States, and European geographies, ensuring alignment with Manulife’s mission to make decisions easier and lives better. We foster a collaborative and supportive team environment focused on professional growth and effective problem-solving.

Job Profile Description:

Manulife is a leading international financial services provider, committed to helping people make decisions easier and lives better. Join us to help shape a future you believe in and discover the endless possibilities for your career.

JOB DESCRIPTION

Role Type : Individual Contributor

Primary Responsibilities:

• Lead and manage investigations, including harassment, discrimination, EthicsPoint, conflict of interest complaints/issues, and any other matters of a highly sensitive nature.

• Provide consultative support to HR Partners and people leaders regarding work-related challenges such as performance management, disability management, HR policies and practices, legislative requirements, and restructuring activity.

• Ensure involuntary employee terminations comply with legal requirements, partnering with the legal team as necessary.

• Offer expert advice on employee relations and policies/practices/procedures interpretation to HR Business Partners and leaders.

• Support strategic initiatives in collaboration with business stakeholders to drive organizational goals.

Required Qualifications:

• Extensive experience with HR policy-related investigations.

• Demonstrated knowledge of dispute resolution methodologies, procedures, and techniques (e.g., mediation).

• Proven Employee Relations experience, ideally with broader HR generalist or business leader exposure.

• Experience and demonstrated proficiency in dealing with people leaders at all levels in the organization, including senior leadership.

• Strong ability to influence and maintain objectivity in sensitive situations. Excellent conflict management skills.

• Exceptional verbal and written communication skills, with proficiency in report writing.

• In-depth understanding of employee relations principles and employment law in relevant geographies.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$76,950.00 CAD - $138,510.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.