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Job Information, Inc Global Professional Services - Instructional Designer in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Global Professional Services is seeking experienced learning design professionals to join our growing Services team. In this role, you will partner cross functionally with internal business partners and subject matter experts to translate field needs and business priorities into learner centric designs which engage and delight target audiences, while addressing critical skill and knowledge gaps. You will leverage your deep expertise in learning theory and design best practices to propose innovative learning solutions that can be delivered at scale. The ideal candidate thrives on solving challenging problems and has a knack for making even the most complex topics seem straight forward and simple to master. You are a strategic thinker, enthusiastic educator, and willing to take risks in order to drive impact in a fast changing, technical, customer success environment.


  • Translate identified performance gaps and business needs into learning requirements with measurable learning objectives.

  • Based on learning requirements, design and pitch scalable enablement interventions that positively impact employee productivity while balancing resource constraints.

  • Build trust and credibility with subject matter experts to influence scope of learning programs and gain buy-in on design approach.

  • Choose appropriate instructional strategies and content modalities to accomplish specific performance objectives.

  • Analyze, select, and/or adapt existing content assets to incorporate into learning programs.

  • Identify content gaps and partner with writers, visual/media designers, and content packagers to realize your design vision, including development of creative briefs to guide production of supporting material/media.

  • Devise modes of assessment, such as quizzes or stand-and-deliver experiences, to measure the effectiveness of learning initiatives.

Preferred Qualifications and Skills:

  • Bachelor's degree in related field

  • 5-10 years learning design experience using ADDIE/SAM or similar instructional design methodology, preferably in a SaaS and/or customer success environment

  • Ability to apply concepts of adult learning theory to design impactful learning experiences for various delivery environments, both synchronous and asynchronous

  • Ability to take complex, sometimes mixed messages from multiple stakeholders and transform them into simple, elegant, and clear learning solutions

  • Familiarity with learning and/or design software tools (Photoshop, Articulate Storyline, Final Cut Pro, Captivate, Camtasia, etc…) in order to translate content needs into realistic creative briefs

  • Ability to manage multiple priorities and deliver on-time results

  • Advanced written and verbal communication skills

  • Ability to deliver high quality solutions quickly and adapt and iterate based on stakeholder feedback and content performance

  • Experience with Salesforce products is a plus

  • Familiarity with the Salesforce Customer Success Group (CSG) roles and responsibilities is a plus

Leadership Characteristics

  • INNOVATION - Develops creative approaches that drive results

  • INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry

  • MANAGING AMBIGUITY - Produces high-quality work even with incomplete information

  • DRIVE RESULTS - Drives results even under tough circumstances

  • RESOURCEFULNESS - Finds creative solutions to roadblocks

  • COLLABORATION - Builds and leverages strong working relationships across all of Salesforce

  • DEVELOPMENT - Invests in own development and looks for opportunities to develop and coach others

  • GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn

  • IMPACT - Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages

For Colorado-based roles: Minimum annual salary of $81,00. You may also be entitled to receive a bonus, restricted stock units, and benefits.


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