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Human Resources Coordinator | Elevate Your Career with IHG Do you envision yourself as a Human Resources Coordinator?

At IHG, you are more than just a job title—you are part of a dynamic community where individuality is celebrated, innovation is encouraged, and every role contributes to delivering an extraordinary hospitality experience. We value diverse perspectives, unique passions, and forward-thinking talent, knowing that the best teams are those that embrace variety and collaboration.

ABOUT INTERCONTINENTAL® BOSTON

A landmark of luxury and sophistication, InterContinental® Boston graces the city's historic waterfront, earning accolades such as ‘Best Hotels in the World’ by Condé Nast Traveler. With 424 elegantly modern accommodations, stunning panoramic views, a Forbes Travel Guide Four-Star Spa & Fitness Club, 32,000 square feet of premier event space, and globally inspired culinary experiences, we set the standard for luxury hospitality in New England.

Beyond our impeccable amenities, our people define our excellence—and that’s where you come in.

CURATE A SEAMLESS EMPLOYEE EXPERIENCE

As a Human Resources Coordinator, you will play a pivotal role in shaping the employee experience at InterContinental® Boston, ensuring that our world-class hospitality extends beyond our guests to our dedicated team. In this role, you will support the day-to-day Human Resources operations with efficiency, discretion, and warmth, contributing to our culture of excellence.

Employee Lifecycle & Human Resources Coordinator

Refined Excellence | Seamless Employee Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a distinguished luxury property, we pride ourselves on delivering exceptional service—not only to our guests but also to our valued team members. The Employee Lifecycle & Human Resources Coordinator plays an integral role in curating a seamless, world-class employee experience, ensuring that each phase of the employee journey is managed with precision, discretion, and care.

Talent Experience & Employee Relations

• Serve as the primary point of contact for employees, offering expert guidance on employment policies, procedures, payroll, and benefits.

• Ensure swift and personalized resolutions to employee inquiries, escalating complex matters with discretion as needed.

• Coordinate the full employee lifecycle , from onboarding and orientation to engagement and development, ensuring a seamless and enriching workplace experience.

• Lead and facilitate elegantly curated orientation experiences for new team members, ensuring they are welcomed in a manner reflective of our brand’s prestige.

Talent Acquisition & Recruitment Excellence

• Support and elevate the recruitment process , including sourcing, screening, and selecting top-tier talent for entry-level and specialist positions.

• Oversee luxury-standard background verifications , employment reference checks, and meticulous processing of all hiring documentation.

• Maintain the integrity of talent records , ensuring accuracy in job postings, applications, resumes, and employee profiles.

• Ensure compliance with company hiring standards and employment laws, upholding our commitment to ethical and equitable hiring practices.

Employee Engagement & Well-Being

• Coordinate wellness programs, and team-building events that reflect the brand’s prestige and ethos.

• Administer and communicate exclusive employee benefits programs, ensuring clarity, accessibility, and superior service.

• Partner with department to foster a culture of appreciation through specialized recognition programs, service awards, and milestone celebrations.

Human Capital Operations & Compliance

• Oversee meticulous recordkeeping, ensuring personnel files, leave of absence documentation, and compliance records are maintained to the highest standard.

• Manage and update compliance records, including OSHA 300 logs, workers’ compensation claims, and employment documentation.

• Handle unemployment claims with discretion, ensuring documentation is thorough and legal representation is impeccably prepared.

• Ensure full compliance with employment laws, regulatory guidelines, and corporate policies, safeguarding the integrity of our workforce.

• Manage and track all employee leave requests, including FMLA, PFML, STD, ensuring compliance with company policies and legal regulations while providing a smooth process for employees.

Executive Support & Office Operations

• Curate and manage an organized, refined work environment, ensuring the HR office reflects the elegance of our hospitality brand.

• Serve as the executive liaison for HR leadership, including calendar management, correspondence, and confidential reporting.

• Coordinate premium corporate initiatives, including annual merit reviews, incentive programs, benefits enrollment, and engagement surveys.

• Oversee the procurement of premium office supplies and services, ensuring seamless operations within the HR department.

Collaboration & Stakeholder Engagement

• Act as a trusted partner to department heads, corporate HR, legal teams, and executive leadership to drive strategic HR initiatives.

• Maintain external relationships with candidates, vendors, regulatory agencies, and luxury brand partners to ensure compliance and operational excellence.

• Partner with professional organizations and community leaders to uphold corporate social responsibility and employer brand prestige.

Luxury Service Mindset

• Embrace and exemplify our hospitality excellence philosophy, ensuring that every employee interaction reflects the same warmth, sophistication, and impeccable service extended to our guests.

• Actively promote a culture of inclusivity, engagement, and professional growth, ensuring that all team members feel valued and supported.

• Champion a discretionary and highly professional HR approach, ensuring confidentiality and sensitivity in all matters.

Other Responsibilities

• Perform additional responsibilities as assigned, always maintaining the highest level of professionalism, discretion, and attention to detail.

QUALIFICATIONS & REQUIREMENTS Required:

• High school diploma or equivalent; 1-2 years of experience in Human Resources or Administrative Support required. Some college coursework preferred.

• Fluent in English; proficiency in additional languages is a plus.

• Strong customer service and communication skills with the ability to effectively interact across all levels of the organization.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel); experience with ADP/Timesaver is preferred.

• Typing speed of at least 45 WPM.

• Strong confidentiality management skills to handle sensitive information with discretion.

• Mathematical proficiency including basic math, percentages, and variance calculations.

• Ability to perform the following physical requirements:✔ Carrying or lifting up to 25 lbs.✔ Remaining stationary for extended periods of time.✔ Standing and moving around the facility as needed.✔ Handling objects, files, training materials, and equipment.✔ Using a keyboard and computer systems for generating reports and documents.

Preferred:

• Luxury hotel experience within a high-end hospitality brand is strongly preferred.

• Prior experience in a unionized hotel setting is a plus.

WHAT WE OFFER

At InterContinental® Boston, we recognize that our team members are the heart of our success. That’s why we offer a competitive compensation and benefits package designed to support your well-being and career growth, including:

✔ Medical, dental, vision, disability, and life insurance

✔ Flexible spending accounts

✔ Matching 401(k) retirement plan

✔ Paid time off and wellness programs

✔ Exclusive IHG hotel discounts worldwide

✔ Access to a wide variety of discounts and perks

✔ A collaborative and inspiring team environment

Most importantly, at IHG, we celebrate who you are. We create an environment where you have the freedom to be yourself, grow, and thrive.

At IHG Hotels & Resorts, we are committed to fostering a diverse and inclusive workplace where everyone is valued, respected, and empowered to succeed.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veteran.

We believe that diversity drives innovation, creativity, and excellence and we welcome individuals from all backgrounds to bring their unique talents to our team.

Ready to embark on a career where you can thrive? Apply today and be part of something extraordinary.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.