Iron Mountain Instructional Design Specialist in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Learning & Design Specialist (Writer)
(Reports to Manager of Sales Programs Learning & Development)
You are a natural storyteller who is passionate about writing, enjoys a fast-paced environment, and is looking to help create compelling sales enablement content. As part of the Sales Enablement Learning & Development team, the Learning and Design Specialist (Writer) will focus on writing content for the development of training and resources for sales. The Learning and Design Specialist (Writer) will develop courses and training materials in close coordination with the other Instructional Designers, the Enablement team, and other key stakeholders.
He/She supports training and other instructional initiatives by applying varied learning methodologies to classroom training, blended learning, job aids, experiential learning, and e-learning, all with a primary focus of developing sales skills, knowledge, and approach to improve the quality of customer interactions and outcomes.
He/She is responsible for contributing to the development and publication of timely and accurate content (quick reference guides, instructions, playbooks/manuals) and sales training (e-learning, role plays, win stories). He/She ideally has experience in Sales or Sales Enablement.
This is an amazing opportunity for an individual who is self-motivated and creative to design and optimize a forward-thinking program. This role is critical to our organization, driving the development of talent across our go to market teams.
Here's What You'll Be Doing
Research, schedule, and write original content for a variety of sales audiences, including newsletters, videos, presentations, job aids, e-learning, and classroom training
Create and update existing content to apply multiple nuances of complex topics to different internal sales teams and customer segments, and ensure messaging is consistent across all groups.
Support the Instructional Designers with planning, writing, creating, and analyzing training materials (eLearning, audio, video, simulations, role plays, job aids, etc.)
Review training materials from designers to achieve engaging, consistent, and clear training content
Conduct needs analysis with learners and assists with the design of curricula and training materials to identified needs
Apply instructional design theories, practices and methodologies to instructional materials
Evaluate and assess training materials and its impact on the business
Other tasks as may be required to support organization’s learning and development
We're Excited About You Because You Have
A passion for storytelling who understands positioning and can translate complex information into creative, engaging training, development skills and knowledge
Experience designing instructional material or other similar roles
2+ years previous experience as a corporate training specialist, sales enablement, or related position.
Ability to work well with others – on own team and across departments
Strong organization, prioritization and time management skills
Positive, roll-up-your-sleeves attitude that views challenges as opportunities
Give and receive constructive feedback to ensure projects are done correctly and on time
Thrive in an ever-changing/fast-paced environment
The ability to create positive learning environments, conveying objectives clearly, and evaluating learning outcomes
Knowledge of the latest best practices, corporate training techniques and theories for instructional design materials and teaching platforms
Drive to continue to improve one’s knowledge, skills and attitudes pertaining to instructional design and related fields
Has a dedicated approach and strong understanding of policy and goals regarding learning
Experience with Articulate Storyline software is preferred
Previous work with online training portals/systems, LMS
Demonstrated computer proficiency; including Google Programs
Category: Sales Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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