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Change Healthcare Instructional Designer in Boston, Massachusetts


  • Create holistic learning experience recommendation(s) and curricula/design documents

  • Develop on-brand learning content using various modalities, authoring tools, and standard templates for best practices to include but not limited to eLearning, Instructor Led Learning, performance tools and resources, assessments, simulations, and other

  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, including the method, media, and documentation to be presented

  • Develop and document all workflow processes and procedures, coordinate with a pathway team as necessary

  • Monitor, evaluate, or record training activities for program effectiveness as well as develop solutions to less-effective programs

  • Develop alternative training methods if expected improvements are not seen

What are the required education, experience and skills?

  • Required: College degree in adult learning or equivalent work experience

  • Knowledge of principles and methods for curriculum and training design

  • Knowledge of instructional systems design methodology, rapid design/development methodologies, and assessment tools

  • Knowledge of adult learning theory and various methods and mediums to effectively train users of all experience levels

  • Knowledge of multi-media production; audio/video

  • Proven ability in identifying user needs, analyze and logically organize complex technical information, and transform complex bodies of information into professionally designed, engaging and effective programs

  • Demonstrated ability to develop detailed storyboards and scripts and building online courseware (eLearning)

  • Proven ability to work with Subject Matter Experts and virtual teams to design learning solutions in multiple mediums, including eLearning

  • Graphic design experience that can translate strategies, concepts, ideas and solutions into organized engaging stories with highly impactful visual representations that support the positioning, messaging and branding of the learning solution

  • Possess excellent project management and organizational skills, ability to research and review processes, and plan and effectively manage time

What other skills and experience would be helpful to have?

  • Learning Development Applications: Storyline, Captivate, Camtasia, Creative Cloud, Bootstrap, Grovo, etc.

  • Proficient in MS Office and Adobe Suite products, including authoring tools for development of web-based training

  • Displays expertise in one of the following areas; Web-based training, Instructor-Led Training, Virtual Instructor-Led Training, Social Networking, or Information networks (on the job)

  • Ability to communicate well with an audience / customer base of all people at all levels

  • Effective written and verbal communication skills with the ability to self-edit

  • Reading comprehension – ability to understand and make sense of written materials

  • Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches

  • Judgment and decision making

  • Emotional intelligence – being aware of others’ reactions and understanding why they act the way they do as well as maintaining control over your own reactions in any given context

  • Ability for public speaking

  • Team oriented

  • Ability to multi-task and remain flexible to accept new and changing priorities

  • Ability to accept constructive feedback and work towards self-improvement and professional growth

  • Experience with Revenue Cycle Management a plus

How much should I expect to travel?<25%Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.


Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.