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Fedcap Job Readiness and Hospitality Training Instructor in Boston, Massachusetts


We are looking for a passionate and mission-driven Job Readiness and Hospitality Training Instructor. To prepare program participants entry level careers in the hospitality industry.


  • Responsible for the instruction of participants in At Your Services training using START curriculum through the American Hotel and Lodging Association and CWS proprietary Job Readiness Curriculum.

  • Assist with the development of written lesson plans based on the existing curriculum; update curriculum to ensure that skills being taught continue to meet the labor market demand.

  • Administer written and practical tests related to the curriculum.

  • Evaluate the student’s progress in the AYS class including ability to comprehend, perform and retain information, report assessment to Case Managers, Training Instructors and Management Team.

  • Conduct assessments and relay feedback to the Workforce Development team regarding participant progress.

  • Support and mentor trainees utilizing a positive and encouraging approach.

  • Assist WFD with placement assistance including developing internship sites and employment-partnerships prior to and during job search.

  • Performs other related duties as assigned.

NOTE: The employer reserves the right to change or assign other duties to this position.


Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.

Required Education and Job Experience

  • Bachelor’s degree in related field required.

  • A high degree of technical ability to relay information in a manner that provides a positive learning experience.

  • Ability to demonstrate concern and sensitivity towards program participants and their individual needs and learning styles while still providing consistent training and education for all students.

  • Effective at working with persons with disabilities and non-traditional students.

  • Five years of practical experience in the field of retail and/or hospitality.

Knowledge, Skills, and Abilities

Proficient with Microsoft Office Suite or related software.


Demonstrable knowledge of and commitment to:

  • The mission, vision and goals of The Fedcap Group and execution of relevant policies and procedures.

  • Government regulations related to Human Resources functions.

  • Maintain the highest level of confidentiality, integrity, and ethical practice.

  • Analyze, make decisions, and resolve situations/problems effectively within the scope of responsibilities.

  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

  • Be patient and sensitive to individuals with disabilities.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Work Conditions

Work is typically performed in an office environment but may be required to perform job duties outside of the office setting.

Position Type/Expected Hours of Work

Up to 35 hours per week.


Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be required as needed to support the objectives of business units within the portfolio.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.