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Public Consulting Group Lead Training and Curriculum Specialist in Boston, Massachusetts

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 40 offices worldwide. PCG’s Human Services practice offers consulting services and technology solutions to local, county, regional, or state level agencies to implement their early childhood and child care initiatives, including licensed programming. To learn more, visit https://www.publicconsultinggroup.com/human-services/early-childhood/ .

Responsibilities

Overall Responsibilities:

Public Consulting Group is seeking a Lead Training and Curriculum Specialist for the New York Early Intervention Program State Fiscal Agent, and other early intervention projects to serve as a key player in achieving business objectives within our Human Services practice area.

The Lead Training and Curriculum Specialist is expected to design, develop, and deliver curriculum related to but not limited early intervention processes to internal and external stakeholders. This person will assist in all training initiatives for client go-lives and post go-lives. They will use applications including SnagIT, Salesforce, Articulate, and LMS to deliver training goals. This person will respond to all training request in a professional, friendly and timely manner; and be expected to be public-service oriented. They will have excellent communication, organization and leadership skills and apply independent judgment.

Specific Responsibilities:

Specifically, the Lead Training and Curriculum Specialist will:

  • Design and deliver training programs with internal and external end-users.

  • Identifies skill or knowledge gaps among all end-users.

  • Develops e-learning training courses.

  • Develops training content in response to identified training needs.

  • Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.

  • Collaborates with subject matter experts to develop curriculum for end-users.

  • Creates and maintains course content, manuals, or other training materials.

  • Assesses the impact of training programs by measuring employee understanding of the subject matter.

  • Initiates and coordinate “just-time” training material.

  • Becomes a subject matter expert on early intervention application and processes including billing and claiming and case management.

Qualifications

Required Skills:

  • Curriculum development experience

  • Strong e-learning curriculum development skills using MS Windows, Articulate, SnagIt, and other authoring tools

  • Strong organizational skills

  • Excellent writing skills

  • Proven ability to effectively present information and respond to questions from leadership, clients, and customers

  • Ability to manage time effectively in a fast-paced environment

  • Knowledge of MS Windows, MS Office 365 (Word, Excel, PPT, and Outlook), and Salesforce (preferred)

  • Thorough and unrelenting attention to detail

  • Fluent communication and interpersonal skills with customers, business teams, and technical colleagues

  • Proven analytical and problem-solving abilities

Required Experience:

  • Creating curricula for end-users

  • Training plan and assessments

  • Help desk or call center environment, including application support, performance management, and reporting

  • Knowledge of Child Services (e.g., Welfare, Protective, Early Intervention, etc.),Home and Community-Based Services,Medicaid billing experience in service provision and claiming (a plus)

  • Knowledge of s tate/government programs, policies, and systems

  • Creating, coordinating, delivering, and assessing educational and/or professional development training in a corporate or government setting (a plus)

  • Working in a team-oriented, collaborative environment

  • Experience in commercial insurance

  • A bachelor's degree is required

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US

Posted Date 2 weeks ago (11/16/2022 12:36 PM)

Job ID 2022-8820

# of Openings 0

Category Operation Support

Type Regular Full-Time

Practice Area Human Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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