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Humana Learning Facilitation, Manager in Boston, Massachusetts


The Manager, Learning Facilitation , plans, coordinates, and implements all aspects of training programs for participants throughout for Grievance and Appeals / Careplus.

EST states


The Grievances and Appeals Learning Facilitation Manager

  • Oversee a team of instructors led and virtual instructor-led training

  • Create, Update as process change for compliance and oversight of appropriate materials to train for Grievance and Appeals processes for any new platforms to include but not limited to the following: Inovaare, HRP, HRCM, Sales Force, MPX.

  • Creates an environment that is conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.

  • Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and regulatory compliance.

  • Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.

Required Qualifications

  • Bachelor's Degree

  • Reside in EST time zone

  • 6 or more years of technical instructional design experience

  • 2 or more years of management experience

  • Skilled in developing certifications and learning experiences using modern learning approaches and user experience design thinking

  • Progressive business and financial analytics experience with a focus on learning strategies and adult learning theories

Preferred Qualifications

  • Experience with Grievances and Appeals

  • Experience with Medicare compliance regulations

  • Experience leading facilitation teams

Additional Information

Hours- 8am-5pm EST, outside of these hours based on business needs

Modern Hire: As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes. If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • Satellite and Wireless Internet service is NOT allowed for this role.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/yammer and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.


#Remote (in EST States only)

Scheduled Weekly Hours


Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$84,600 - $116,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our