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Suffolk University Learning Management Systems & Academic Systems Administrator (Hybrid) in Boston, Massachusetts

Learning Management Systems & Academic Systems Administrator (Hybrid)

Staff Exempt Boston, Massachusetts

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Description

Suffolk University is delighted to announce a career opportunity as the Learning Management System (LMS) & Academic Systems Administrator. This position reports to the Associate Director, Learning Innovation with Technology (LIT), is the primary academic technology support person for the University’s learning management system and other teaching and learning applications and is an integral member of the CTSE team. We welcome the opportunity to add diversity to our vibrant team.Interested applicants are invited to provide a cover letter.

This position is responsible for supporting operations in the learning management system, including account provisioning and access, and user permissions; managing course content and LTI integrations in the LMS; collaborating with ITS to solve technical issues related to Student Information System (SIS) integration and enrollment; archiving and deleting courses according to University policy; implementing end-of-semester course evaluations; supporting and maintaining academic tools such as Panopto, Poll Everywhere, BB Ally, and Zoom; responding to user requests; creating solutions to common technological issues; meeting with individual faculty and staff clients one-on-one to diagnose technology concerns, provide resources, and analyze technology use; and providing additional services as needed.

The LMS & Academic Systems Administrator will be involved in preparing for the transition of existing courses from Blackboard to the Canvas LMS; testing, piloting, and integrating Canvas LMS, LTI tools, and other approved academic technologies; developing and publishing on-demand, how-to documentation and videos to support the LMS transition; and acting as the LMS liaison to the SIS implementation team as the University migrates from Ellucian Colleague to Workday Student SIS.

Responsibilities

40% Learning Management System – Specific

Course and User Management for Credit and Non-Credit Courses

Support operations in the LMS, including account provisioning, access, and user permissions; create, edit, and delete non-credit, sandbox, and template course shells, parent/child courses, and organizations; collaborate with ITS to solve technical issues related to SIS integration and enrollment; archive and delete courses according to University policy; implement end-of-semester course evaluations.

LMS Transition

Test, pilot and prepare for installation of Canvas; transition existing courses to Canvas, coordinate with CTSE Team to support faculty transition to the Canvas LMS, and act as LMS liaison to Workday Student team during the implementation process.

40% Academic Technology Support - General

Actively assist faculty, staff and students use of Blackboard, Canvas, Panopto, Poll Everywhere, BB Ally, Zoom, and other approved academic technologies with navigation, basic functionality, and how-to questions; research, test, and find workarounds for technology issues, error messages, and bugs; track and resolve service desk tickets assigned to CTSE via ServiceNow; setup and configure approved supplemental learning technologies in LMS via LTIs.

In-person & Online technological support

Meet with individual faculty and staff clients one-on-one to diagnose technology concerns, provide resources, analyze technology use, and provide additional services as needed; develop and publish-on-demand, how-to documentation, and videos to support the LMS transition.

10% Contribution to the CTSE and the University

Collaborate with CTSE team members on new and revised processes and programs; participate in CTSE team meetings and activities; maintain professional working relationships with multiple clients and vendors; engage in university events and activities, as appropriate.

10% Professional Growth

Develop a plan for continual growth; take advantage of appropriate local workshops, seminars, and demonstrations; collaborate with colleagues at peer institutions; subscribe to professional listservs and stay current with emerging teaching and learning technologies, when possible.

Requirements/Qualifications:

  • Bachelor’s degree in technical or related field

  • Demonstrated knowledge of multiple operating system environments (specifically macOS, Windows), platforms, and applications

  • Experience with administration of Canvas Learning Management System

  • Experience with third-party publisher LTI tool integration

  • Experience with student information systems integrations

  • 3-5 years of experience working in the higher education technology field and customer support

  • Experience working with higher education faculty in multiple learning environments

  • Outstanding customer service and interpersonal skills

  • Enthusiasm and empathy for those who struggle to learn technological skills

  • Experience with and success in collaborative environments

  • Ability to work well independently, willingness to multitask and assist on a variety of academic technology issues

  • Excellent written, verbal, and interpersonal skills

  • Flexible evening and weekend hours, as needed

    Skills Desired

  • Master’s degree in technical or related field

  • LMS migration from one platform to another

  • Experience with online tools such as Panopto, Poll Everywhere, and Zoom

  • Expertise in using Adobe Creative Cloud, and other academic software applications

  • Experience with cloud productivity platforms (MS Office365, SharePoint, Teams)

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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