Massachusetts Education Jobs

Senior Consultant - Customer, Sales and Service

Are you passionate about helping clients solve complex challenges and supporting them through critical transformations? As a member of our Digital Customer practice, you will design and implement sales and service experiences, capabilities, and architecture required to bring customer strategies to life. Would you like to work for an organization committed to your professional development and personal success? Deloitte offers an award-winning culture that supports our employees' development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration and personal well-being.

Work you'll do

Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.

Responsibilities include, but are not limited to:

• Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment

• Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)

• Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools

• Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support

• Act in a mentoring capacity to support the career development of other colleagues

• Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.

• Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

The Team

Our Sales and Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team

Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients

Qualifications

Required:

• Bachelor's Degree or equivalent experience

• 3+ years of relevant consulting or industry experience

• 2+ years of professional experience, including 1-2 years in the Life Sciences industry

• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

• Limited immigration sponsorship may be available

  Preferred:

• Demonstrated interest in Life Sciences ecosystem strategic challenges, medical, pharmaceutical, health care delivery or insurance, regulatory, policy issues

• Experience working with Commercial Technology and Commercial Technology vendors across the Sales, Marketing, and Service functions

• Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest

• Knowledge of Commercial Life Sciences Platforms: CRM, Marketing/Campaign Management, Omni-Channel Engagement, Contact Center, Lead Management, Post-Sales Support

• Technical experience in one or more of the following: Veeva, IQVIA, Salesforce Health Cloud, Pitcher, Customer Times, MedConnect, Patient Connect

• Live within commuting distance to one of Deloitte's consulting offices

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Requisition code: 212221

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.