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UMB Bank Manager of Instructional Design (Open to Remote) in Boston, Massachusetts

Be part of something more.

A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.

Are you ready to be part of something more?

You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart . You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust . We want you to do the right thing, no matter what. And, expect more opportunity . UMBers are known for having multiple careers here and having their voices heard.

As the Manager of Instructional Design , you will contribute to the vision of delivering TUCE - the U nparalleled Customer Experience. In this role you will support this vision by functioning as an Instructional Design (ID) coach and player. The Manager of Instructional Design will serve as a coach by overseeing the existing team of IDs and be responsible for assigning IDs to projects based on skill sets and capacity, providing continuous challenge and support to aid the ongoing development of IDs, and ensure that we are pursuing continuous improvement in the design and development of our content enterprise wide. The Manager of Instructional Design will serve as a player by contributing to building the content that makes our vision a reality by leveraging your knowledge of learning science, applying your creative abilities, and using your technical e-learning skills to develop content enterprise wide.

At UMB, we want to be everything to our clients. For us to support that, we provide the resources and tools to make our associates well rounded and encourage them to approach situations in a collaborative way. We provide training and support to encourage success in our associate’s career. We also recognize that work/life balance and community involvement is important to many of our associates, so we make sure to think outside the box and provide options and opportunities for our associates.

How you’ll spend your time:

  • Oversee project pipeline for projects enterprise wide and assign IDs to projects based on skillset, project needs and capacity.

  • Coach IDs in their continuous development of tools and systems utilized to enhance associate experience.

  • Advise on the development of content across the team and for creating content as an individual contributor.

  • Support the implementation of learning initiatives as needed, including LMS configuration and online or in-person facilitator led initiatives.

  • Keep abreast of training and development research, learning theory, motivation theory, and new materials, methods, and techniques.

  • Collaborate with Learning and Performance Consultants on the strategic design of solutions presented to stakeholders.

  • Other duties as assigned.

We’re excited to talk with you if:

  • Bachelor’s Degree and 4+ years’ experience managing learning projects from analysis to evaluation for a variety of business lines OR any combination of education and experience that would provide an equivalent background.

  • Advanced proficiency using e-learning authoring tools such as Articulate 360, Camtasia, and Adobe Creative Cloud.

  • Excellent interpersonal skills, including awareness and management of self and other’s attitudes and behaviors to foster strong relationships.

  • Continuous learner with a growth mindset dedicated to expanding their knowledge and honing their craft.

  • Possess a strong work ethic with a mindset of accountability and ownership; Knowledge of methods and techniques for planning, designing, and developing instructional content.

  • Skill in applying principles of cognitive science and adult learning to design solutions that maximize learning and/or behavioral outcomes, for example enhancing motivation and increasing knowledge retention.

  • Skill in selecting and aligning delivery options and media for training and/or learning events to the desired learning or behavioral outcomes.

  • Skill in acquiring new knowledge through professional development activities for oneself, for example attending professional conferences, self-directed reading, and monitoring industry trends.

  • Skill in establishing, monitoring, and communicating progress toward the achievement of goals, objectives, and milestones.

  • Knowledge of methods and techniques for managing and/or supervising others, for example directing others’ work, delegating tasks, providing guidance and support, and allocating tools and/or resources.

  • Skill in helping individuals or teams identify goals, develop realistic action plans, seek development opportunities, and monitor progress and accountability.

This position is open to remote but will require some travel to KC- Individual must be able to travel up to 10-15%

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to or call 816-860-7972 to let us know the nature of your request.