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Oracle Oracle Cerner Senior Federal Learning Specialist in Boston, Massachusetts

Job Description

Use in-depth knowledge of content area and facilitation best practices to deliver educational materials in person and virtually for federal client projects, proactively providing additional training support to participants and addressing routine questions independently

Solicit feedback from training participants and share with project leadership and content owners to improve the effectiveness of materials and facilitation methods and drive increased adoption

Provide one-on-one end-user support at federal client sites to perform a wide breadth of high-level solution tasks

Triage and propose solutions to process, workflow and technical concerns, engaging the appropriate project team members or content owners as needed for resolution

Identify and assess opportunities to improve the feedback loop between end users and the project team

Partner with federal clients to drive behavior change in order to increase adoption, efficiency and satisfaction.

Bachelor's degree or relevant equivalent work experience.

Responsibilities

  • Deliver educational materials in person and virtually for federal client projects, providing additional training support to participants as needed and promptly addressing questions and concerns

  • Collect feedback from training participants and share with project leadership and content owners to improve materials and delivery methods

  • Provide one-on-one end-user support at federal client sites to perform high-level Oracle Cerner solution tasks

  • Identify and surface process, workflow and technical concerns to appropriate project team members or content owners

  • Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution

  • Present observations and feedback to appropriate stakeholders on system adoption and utilization

Basic Qualifications

  • At least 5 years total combined related work experience and completed higher education, including:

  • At least 1 year learning/adult education, project/program management, healthcare information technology (HCIT) consulting and/or other client-facing or HCIT solution work experience

  • At least 4 years additional work experience directly related to the duties of the job and/or completed higher education

  • High School Diploma

Preferred Qualifications

  • Bachelor's degree or equivalent relevant work experience

Expectations

  • Perform other responsibilities as assigned

  • Willing to travel up to 100% as needed

  • Willing to work additional or irregular hours as needed and allowed by local regulations

  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $25.05 to $43.89 per hour; from $52,100 to $91,300 per annum.

Colorado Pay Range: from $22.40 to $41.59 per hour; from $46,600 to $86,500 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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