Colleges of the Fenway Position Opening at Colleges of the Fenway in Boston, Massachusetts
For nearly 200 years, MCPHS University, formerly known as Massachusetts College of Pharmacy and Health Sciences, has been at the forefront of innovation in the healthcare world. We take pride in our history, yet are motivated by a curiosity about the future. That?s why we are constantly updating our state-of-the-art labs, innovating our curriculums, and adding programs to coincide with the needs of an ever-changing healthcare landscape.
Faculty and staff continue to bring their talents and skills to MCPHS University to contribute to our mission of guiding and supporting students toward successful and sustainable careers in healthcare. Whatever position an employee holds, their efforts make an important impact on the overall quality of campus life. Employees are an integral part of a community that is proud of its heritage and the accomplishments that make MCPHS University a first-class educational institution.
The Campus Housing Recruiter - Worcester is the public face of MCPHS housing options for students on the Worcester campus. Unlike traditional dormitory-style campus housing, MCPHS properties are apartment-style units of various sizes, price points and amenities. The role is responsible for achieving and maintaining full occupancy, and serving as the student relationship manager.
Contact all admitted students and log all telephone, email, and in-person visits in the CRM system Provide compelling descriptions of properties, amenities, features and benefits to prospective residents Meet with prospective renters and take them on tours of the units that interest them Meet with current students who live off campus and convert them to campus housing Follow up with prospective renters Research and be knowledgeable on the Worcester-area apartment rental competitive environment, and understanding of why some students do not take advantage of University housing Establish rapport with residents, provide personalized service, and maintain positive resident relations Monitor and facilitate renewals and maintain high retention rates Recruit and manage current student references & advocates Listen to resident requests, concerns and comments and escalate to the appropriate department Ensure units are ready for residents on move-in day Oversee external vendors onsite service delivery Collaborate with Admission Department on recruitment events and activities
Additional responsibilities may be assigned by the supervisor.
Required: Persuasive marketing and sales skills Experience in previous relevant customer service. Excellent problem solving and ability to juggle multiple priorities Excellent communication and interpersonal skills Customer service orientation Bachelor?s degree Knowledge of Salesforce and Pardot a plus
MCPHS offers a competitive salary and excellent benefits, including a substantial health/dental insurance subsidy, generous holiday/vacation policy, and a significant pension plan contribution.
To apply, please visit www.mcphs.edu/careers. Attach a cover letter and a resume. No phone calls, please. Principals only. No relocation available. Finalist candidate(s) for this position will be subject to a pre-employment background check as a condition of employment. MCPHS University is an equal opportunity employer. Applicants who would enrich the University?s diversity are encouraged to apply.
Date Posted: 9/25/2018