Massachusetts Education Jobs

Production Support Manager

Anywhere

Type: Contract

Category: IT Admin

Industry: Financial Services

Workplace Type: Remote

Reference ID: JN -032025-101252

Date Posted: 03/16/2025

Shortcut: http://careers.eliassen.com/ejVv0l

• Description

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Description:

100% Remote

Prominent insurance brokerage firm seeking a Production Support Manager to lead a support team.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60 - $70 / hr. w2

Responsibilities:

· Oversee the end-to-end support for our software applications in production environments.

· Monitor production systems and ensure availability and optimum performance.

· Ensuring stability, reliability, performance of our software systems.

· Lead and manage team of production support engineers providing technical guidance.

· Establish and maintain effective incident, problem and change management processes.

· Maintain detailed documentation on production support procedures and playbooks.

· Acquire and/or develop and implement tooling to enhance operational efficiency.

· Ensure team leads process for critical incidents, overseeing troubleshooting, root cause analysis, and resolutions.

· Collaborate with cross-functional teams to resolve incidents efficiently.

· Collaborate with development teams to ensure smooth deployments of software solutions and minimizing production outages

· Communicate effectively with stakeholders to provide updates on system health, incident progress and long-term improvements.

· Stay up to date on industry best practices, emerging technologies and support methodologies.

Experience Requirements:

· Strong understanding of ITIL practices and principles.

· Proficient in monitoring tools and ticketing systems.

· Experience in DevOps practices including CI/CD pipelines great communication skills

· Ability bring structure/process to team while maintaining comradery

· Bonus Knowledge: Datadog, Azure, Okta, ServiceNow

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!