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Boston University REFERENCE ASSISTANT, University Libraries in BOSTON, Massachusetts

The Boston University Libraries are seeking a Reference Assistant to provide excellent reference and informational services to library users across the BU Libraries system, in person as well as virtually. The Reference Assistant provides general support for reference activities including maintaining weekly schedules and library instruction calendars and recording and maintaining reference and instruction statistics. The Reference Assistant also provides general user services as part of their responsibilities for desk staffing.


  • Assists students, faculty, and staff with research by suggesting research strategies, locating relevant sources and answering general questions, in person and virtually. Determines when to refer complex questions to reference librarians. Records and maintains reference and instruction statistics.

  • Assists reference librarians with creating, updating and maintaining research guides, tutorials, and other instruction and consultation resources in supported formats.

  • Assists with training student employees and provides backup for User Services. Assistants and other library staff for the provision of user services.

  • Assists with various administrative tasks including ordering and maintaining office supply inventory, preparing and maintaining weekly schedules and library instruction calendars.

  • Additional duties in line with Libraries priorities as assigned including assisting with special projects.

Required Skills

  • Bachelor’s degree

  • 1-3 years of relevant experience

Boston University Libraries is a learning organization that supports the work of BU librarians, archivists, and information and subject specialists to seek and share knowledge, practices, and perspectives that advance library services to the university community. Embedded in numerous vibrant regional and national library and information specialist networks, the Boston University Libraries are active members within the Boston Library Consortium, the Association of Research Libraries, and the Coalition for Networked Information, and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.

Through the Libraries, BU is a member of the Association of Research Libraries (ARL), the Coalition for Networked Information (CNI), the Northeast Research Libraries Consortium (NERL), HathiTrust, the Boston Library Consortium (BLC), the Eastern Academic Scholars’ Trust (EAST), the OCLC Research Library Partnership, the Scholarly Publishing and Academic Resources Coalition (SPARC), and the Higher Education Leadership Initiative for Open Scholarship (HELIOS).

Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with two primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement ( within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption ( instructions ( ). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources ( site.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click  here (  to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.

Required Experience