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Boston University SENIOR ASSISTANT DIRECTOR, Enrollment Services Operations in BOSTON, Massachusetts

About the Role

Boston University Enrollment Service Operations (ESO) seeks a Senior Assistant Director. The Senior Assistant Director works closely with the Office of the University Registrar to manage administrative functions, overseeing systems changes, solving system problems, assisting users with systems issues, acting as liaison between Office of the Registrar (OUR) and IS&T. This position develops applications based on business requirements and testing them for quality assurance. This oversees production calendar and output, act as a Data Security Administrator for the Office of the University Registrar. This role manages three full-time employees.

The Senior Assistant works closely colleagues within the Office of the University Registrar, Student Accounts, and Informational Systems & Technology. The role has significant interaction and leadership with individuals and teams, such as subject matter experts, managers, and technical staff in support of the work. This role reports directly to the Associate Director of Registrar Systems.

The Sr. Assistant Director’s primary duties include:

  • Developing specifications and business requirements for modifications and enhancements to the system

  • Managing data for audit needs and audits used for degree verification

  • Implementing new program requests approved by the Provost Office

  • Training for the Academic Data Warehouse

  • Reviewing and authorizing access requests

    About the Organization

    Boston University Enrollment Service Operations is part of the Enrollment & Student Administration unit (ENSA). BU Enrollment Service Operations plays a critical role in ENSA’s mission; enrolling and retaining students, by supporting and designing operational and technical infrastructure to support the student user experience. Boston University is transitioning to a PeopleSoft/Campus Solutions student information system.

    Across the 10 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit

Required Skills

A cover letter is required for consideration.

About the Candidate

A bachelor’s degree is required for this position. We are seeking a candidate who:

  • Has three to five years of experience, with two years of management experience

  • Has experience leading cross functional teams and projects

  • Has experience with process improvement

  • Possesses excellent analytical and communication skills, organizational ability, and attention to detail

  • Has the ability to learn and use software tools

  • Is comfortable taking initiative, working independently, and handling multiple simultaneous projects and assignment

  • Is committed to equity, diversity, and inclusion

    Work experience in a college or university and experience using Campus Solutions are preferred but not required.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .

Required Experience