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Humana Senior Learning Design Professional in Boston, Massachusetts


The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.


Primary Responsibilities:

  • Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs

  • Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs

  • Use a disciplined instructional design approach to create meaningful, memorable learning experiences

  • Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met

  • Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts

  • Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers

  • Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

  • Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences

  • Facilitate content developed during peak business periods (peak season runs from mid-September through December)

  • Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

Required Qualifications

  • Bachelor's Degree

  • Minimum of 4 years of experience developing curriculum content, eLearning programs and virtual learning solutions

  • 2+ years of facilitation experience with adult learners

  • Minimum of 2 years of experience in a consumer facing role within a business

  • Proficient in Adobe Captivate 8.0 (and above), Photoshop, Audition, and/or Camtasia

  • Proficient in Adobe InDesign

  • Proficient in Articulate Storyline

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast paced environment

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications:

  • Master's Degree in Instructional Design, Adult Education or related field

  • Proficiency designing virtual Instructor-Led training using WebEx, Zoom, or Microsoft Teams

  • Proficient project management skills

  • 5+ years in contact center learning and development for Fortune top 50 organization

  • Experience developing and managing courses in a LMS

Covid-19 Vaccine Policy

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

  • Provide proof of full vaccination OR

  • Commit to weekly testing, following all CDC protocols, OR

  • Provide documentation for a medical or religious exemption consideration.

This policy will not supersede state or local laws. Requests for these exemptions should be submitted at least 2 weeks prior to your scheduled first day of work

Additional Information

Scheduled Weekly Hours