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Wayfair Senior Manager, Learning Experience Design in Boston, Massachusetts

<p><strong>Who We Are:&nbsp;</strong></p>

<p><span style="font-weight: 400;">We’re a team of learning rock stars on a mission to grow our business, and we are looking for the best thinkers, speakers, relationship-builders, and trainers out there to join us. The Global Supply Chain Training group focuses on driving a culture of learning across Wayfair’s ever-growing Supply Chain Network to enable future growth for our business and our people.&nbsp;</span></p>

<p><strong>What You Will Do:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Design the content strategy for process, safety, and technology related training for 5000+ supply chain associates at 50+ warehouse locations across North America and Europe.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Consult and build relationships with a large business stakeholder group to inform training programming across supply chain.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Lead a team of two instructional designers and one training coordinator to create high quality eLearnings, microlearnings, instructor-led training experiences, and other materials that meet the needs of operational employees. Provide continuous feedback and coaching, develop the team's instructional design and project management skills.&nbsp;&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Inform the content strategy for a migration to a new Learning Management System.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Allocate resources to effectively and appropriately delegate design initiatives, and provide tactical support to prioritization efforts when demand exceeds the available capacity to meet business objectives. Determine the scope, requirements, and timeline for projects.&nbsp;</span></li>

</ul>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Provide direct input regarding existing training development software and make recommendations for improvements based on technical expertise.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Use data and analytics to understand learner behavior and drive continuous improvement to training programs. Conduct ongoing benchmarking against internal/external best practices to ensure programs are effective and competitive.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">We are a lean team, you’ll need to develop training content, including eLearnings, when demand requires.&nbsp;</span></li>

</ul>

<p><strong>What You Will Need:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">4+ years of experience working in a Learning and Development function and/or designing and developing learning solutions.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated expertise in Instructional Design methodologies.&nbsp;&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A strong leader with an eye towards process and training, but also an ability to ideate and innovate.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Comfort in managing ambiguity in a fast-paced changing environment; ability to work proactively with various levels.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of eLearning development software, including Articulate.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Flexible and able to leverage data to make rapid decisions.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of strong program or project management.</span></li>

</ul>

<p><strong>Nice to Haves:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience developing training for operational employees</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with agile scrum methodology/Jira software</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Training design and adult learning (e.g., ADDIE Model, SAM, Design Thinking, Kirkpatrick Model, Bloom’s Taxonomy) knowledge is a plus</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with graphic design, video, micro-learning, responsive design, gamification, simulations, animation/motion graphics preferred</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Analytics experience (basic Excel reporting and analysis)</span></li>

</ul>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Organizational development/Change management experience </span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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