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Boston University SENIOR PROGRAM COORDINATOR, Questrom School of Business, Undergraduate Programs in BOSTON, Massachusetts

Reporting directly to the Assistant Dean, manage all customer service and reception area operations for the Undergraduate Academic & Career Development Center (UDC) as well as conduct and coordinate the selection, processing, supervision, and assignment of work-study staff in a high-traffic and complex environment. This position requires knowledge of all UDC programs and services and will provide general on the spot advising on both academic and career matters, including understanding and answering broader University questions and resources, explaining University and Questrom policies and procedures, and making referrals where appropriate. This position also manages the department email address, ensuring quality customer service by responding to all email questions in an accurate and timely manner. In addition, this position responds to questions and concerns from non-student stakeholders, including faculty, parents, and School/University administration.

The Questrom School of Business believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs. To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. The Questrom School of Business seeks to continue diversifying our faculty, student and staff ranks, recognizing that diversity of experience and thought deepens the intellectual endeavor.

Required Skills

B.A./B.S. required, proficiency in MS Office, strong oral and written communication skills, demonstrated experience in administrative support and process management and one to three years of experience in a high-volume, customer service environment.

This position is eligible for Boston University's generous benefits package including health, dental, life insurance, tuition remission, paid time off, and so much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience