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Boston University SENIOR STAFF COORDINATOR, Sargent College, Academic Services in BOSTON, Massachusetts

Boston University College of Health and Rehabilitation Sciences: Sargent College is one of the country's leading schools of health and rehabilitation sciences. Home to more than 1300 undergraduate and 450 graduate students, Sargent College combines outstanding faculty and cutting-edge research to provide superb education and clinical experiences. The college has more than 25 on-campus research facilities, clinical centers, and labs. It offers top-ranked degree programs in occupational therapy, physical therapy, speech, language and hearing sciences, health science, athletic training, human physiology, behavior and health, and nutrition. Reporting directly to the Assistant Dean of Student Services, the Senior Staff Coordinator will manage all customer service and reception area operations for the Academic Services Center, as well as manage work assignments for student employee staff in the office.

This position will have a knowledge of Sargent College programs, policies, procedures, and resources, as well as those of the broader University, making referrals where appropriate. This position also manages the Academic Services Center email address, ensuring quality customer service by responding to all email questions in an accurate and timely manner. In addition, this position responds to questions and concerns from non-student stakeholders, including faculty, parents, and School/University administration. Provide administrative support to the assistant dean for student services, undergraduate academic counselors, and the assistant director for graduate financial aid, as needed.

Essential functions include:

  • 35% - Manage the daily administration of the Academic Services Center. Provide information on college programs, policies, procedures, academic regulations and processes to students, parents when appropriate and in accordance with FERPA guidelines, faculty, and prospective students. Provide general office reception support for the Center including telephone, email, and appointment scheduling. Process student record materials and maintain electronic student records. Train, assign work to, and oversee 2-3 student employees.

  • 20% - Provide administrative support to the assistant dean of students services, administrator of graduate financial aid, and the undergraduate academic counselors.

  • 20% - Manage college proprietary rooms calendar and process room reservation.

  • 10% - Graduate admissions: Support as needed such as manage Information Session check-in; collection of final transcripts

  • 10% - Assist in planning and preparation of Sargent student events including commencement, open houses, and student recognition events

  • 5% - Reconcile, project, and manage unit expenses budget reports. Process travel and business expense reports The Senior Staff Coordinator will sustain and support a culture that celebrates the diversity of individuals and ideas, which values accountability, collaboration, and innovation.

    Sargent College believes the cultural and social diversity of our faculty, staff, and students is vitally important to our academic mission of excellence. We welcome candidates who support our commitment to ensuring BU is an inclusive, equitable, and diverse place where everyone can thrive.

Required Skills

  • Associate's degree with one to three years of administrative experience


  • Bachelors degree

  • Attention to detail. Proficiency with MS office suite. Willingness to learn academic software applications.

  • Exceptional interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community; proven communication skills. Commitment to superb customer service.

  • A collaborative work approach with the ability to shift responsibilities as needed to support team members and uphold the Centers mission.

  • A willingness to explore, understand, and appreciate diverse perspectives.

  • An orientation which strives for continuous improvement, creativity, flexibility, and growth mind-set.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Required Experience