The BELL Foundation Inc Technical Writer in Boston, Massachusetts

About BELL

BELL (Building Educated Leaders for Life) is the largest evidence-based summer learning provider in the United States and a national leader in PK-8th grade out-of-school education. Founded in 1992, BELL closes the achievement gap in underserved communities through its partnerships with schools, school districts, and other youth-serving organizations to reach 18,000 students annually across the country.

BELL partners design and deploy holistic, scalable summer and afterschool learning experiences utilizing BELL's comprehensive, evidence-based out-of-school-time education solution. Refined and replicated for over 25 years, BELL-powered programs blend rigorous literacy and math instruction with hands-on enrichment, social, emotional development, and community engagement.

BELL strives to make a difference in the lives of children—called BELL Scholars—along with their families and teachers. Standardized tests indicate that BELL scholars consistently gain the equivalent of two months of classroom instruction in literacy and three months in math skills during the summer program. BELL's summer programs help prevent summer slide, which reverses achievement gains students make during the school year. In addition to academic benefits, BELL scholars experience increases in self-confidence and expectations for the future.

Position Impact on the Organization

The Technical Writer is responsible for compiling, writing and editing instructional and user-friendly help materials for inclusion in BELL’s integrated Technical Platform currently in development. In this role, the Technical Writer will extract content from existing resources as well as develop new content and guidance that maps Platform-facilitated activities to the functional roles of Platform end users. The Technical Writer will interface directly with BELL Subject Matter Experts (SMEs) and the Platform Development Team to define and clarify Platform functionality and will translate this into friendly, consistent and easy to understand language for end users. The Technical Writer will also help to devise and follow a consistent workflow that results in approved content entered into the Platform with updates from feedback from BELL stakeholders as well as from user experience testing. This is a temporary, full time/hourly role with work commencing in August and lasting to January, 2019. The Technical Writer will report to the Senior Director, Enterprise Application Architect.

Your Accountabilities

  • Work with Platform leadership to define and develop the content plan and work independently with SMEs and the Platform development team to execute the plan

  • Audit, extract, copy-edit, and prepare written content for the BELL Platform

  • Create cohesion and consistency with tone and voice

  • Edit for accuracy of content and ensure it is free of errors, inconsistencies, and redundancies

  • Upload content into the Platform CMS tool (GatherContent) for review and approval by BELL stakeholders

  • Support end user testing process; apply updates based on feedback received

  • Adhere to all BELL branding and communication guidelines

  • Ensure consistency in language, formats/headers/document elements, terms and process descriptions

  • Communicate regularly with BELL’s contact about any gaps or missing components as needed

You have…

  • Bachelor’s degree in English, writing, or related field

  • 3 -5 years’ experience in technical writing and editing, with particular experience writing content and support materials for Ed Tech platforms

  • Experience with Web-based content management systems (CMS), preferred Drupal and/or GatherContent experience

  • Experience managing content development processes and workflows

  • Experience with understanding computer assisted platforms and an appreciation for usability and end user perspectives

  • Good understanding of technical writing best practices

  • Commitment to teamwork and collaboration and strong ability to quickly connect with others and develop relationships

  • Exceptional organizational and communication skills

  • Strong drive and commitment to success while maintaining integrity

More details

  • Critical and analytical thinking, attention to detail, clear verbal and written communication, computer competency, project and people management skills

  • BELL is based in the Boston area, but this role is a potential remote location opportunity

  • Travel as needed

  • Other duties as assigned

    ‘Oh, the places you’ll go’ …

BELL is committed to creating amazing experiences for its employees—believing that an employee’s satisfaction directly reflects on their ability to make a difference in the lives of BELL Scholars and those who serve them. We endeavor to consistently and thoughtfully ensure every employee knows the expectations of his/her role, including how his/her successful performance impacts our mission, and the future growth and development opportunities available at BELL.

‘Oh, the places you can go’ as together we fulfill our mission to transform the academic achievements, self-confidence, and life trajectories of children living in under-resourced communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.