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Fiserv Training Specialist in Boston, Massachusetts

What does a great Training Specialist do?

As a Training Specialist, you have the unique opportunity to represent Fiserv and work directly with our clients. You will provide education to clients to expand their knowledge of assigned topics/products and industry practices. You will promote, support and increase client satisfaction by increasing product awareness and sharing best practice recommendations.

You will ensure the training delivered meets the highest quality standards. Your responsibilities include: Facilitating learning, development of content, preparation and delivery of material for instructor led training. May include different modalities such as in person, virtual training courses, Webex and Virtual Classroom as well as written content.

Basic Qualifications for Consideration:

High School Diploma Required: Bachelor's Degree preferred.

4+ years of experience of relevant experience

Travel up to 50%

Demonstrates proficiency in assigned Ancillary products.

Deliver high quality in-person and web-based instructor-led training using adult learning principles.

Expand client’s knowledge and appropriate usage of Fiserv systems.

Facilitate regularly scheduled training seminars for clients in small and large group settings.

Meet or exceed the targeted goal for customer satisfaction.

Collaborate with Instructional Design and Subject Matter Experts on the design of training program and learner material content.

Assist in the development or maintenance of learning materials using Microsoft Word, PowerPoint, Camtasia, Amazon Polly, Captioning and more.

Promote and support the LCP department core values:

Accountable: Be true to your word and deliver what you commit to with high quality. Interact with others using above the line behaviors.

Collaborative : Actively engage with others to help the team succeed. Actively listen as well as share ideas and workload respectfully.

Innovative: Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes.

Life-long learning / teaching : Always looking for new opportunities to learn and own your development plan. Consistently share what you know and have learned with others to build up the skill sets of the entire team.

Outside-in thinker: Use the client’s perspective and inside out thinking for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same.

Positive and passionate: Maintain an infectious “Can Do” attitude that is fueled by a passion for our clients and our work

Preferred Qualifications for Consideration

Experience in Financial Crimes Risk Management

CAMS (Certified Anti-Money Laundering) Certified

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Role is performed remotely within the United States; not eligible in Colorado

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