Job Information
Berkshire Bank VP, Assistant Private Banking Financial Center Officer in Boston, Massachusetts
Division: Commercial
Department: Private Banking Eastern MA
Reports to: SVP, Private Banking Financial Center Officer
Status: Exempt/Officer
Grade: 11
Pay Range: $66,699 - $141,734
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Boston, MA - One Post Office Square
Purpose/Objective:
Assists the SVP, Private Banking Financial Center Officer with growing the Bank/Office by managing client relationships, office operations, supervising team members while ensuring that the entire team is consistently providing excellent client service, while adhering to all regulatory regulations. Strong team player, ability to manage office staff, operations, problem solving, ability to work across all business lines. Supervisory experience that is knowledgeable of the banking industry and possesses excellent client service skills. In this role you will work closely with the SVP, Private Banking Financial Center Officer and Business Partners to assist with all functions of our Private Banking Office, while ensuring the highest level of service to both internal and external clients. Serves as a resource and provides support to office staff on a variety of day-to-day operational issues such as balancing, transaction processing, account opening and/or any variety of compliance/regulatory issues. Ensures their own work, as well as work of any employees supervised, follows applicable laws, regulations, and guidelines, as detailed in policies located on company intranet; policies include but not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money laundering policies.
Key Accountabilities:
Manages the day-to-day private bank office operations, office security audit and compliance procedures. Ensure office staff is adhering to all Federal and State laws. Conducts and/or approves client transactions and exceptions as needed. Ensures the office maintains a professional appearance and supply inventory levels. Reviews various office r eports; oversees monthly offic e audit process.
Educates clients on our Private Banking products and services offered in the office and digitally. Initiates, processes, and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage.
Leads through lobby management, (welcomes) ensures prompt assistance to clients, and genuinely thanks clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance.
Interviews consumer loan applicants, performs analysis, follows through with documentation and closes all consumer and equity loans and lines.
Perform all duties in compliance with BSA/AML regulations.
Conducts on-going training for new and existing office staff.
Assists the SVP, Private Banking Financial Center Officer and business partners in building/managing a sales culture to achieve targeted office goals and Bank-wide initiatives. Brings out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the office including the Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and S tate banking regulations and office s ecurity program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire office team.
Resolves routine personn e l problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. Manages time and attendance for staff.
Responsible for weekly scheduling of office staff. Ensures office staff comply with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties. Provides input for staff performance management. Recommends salary adjustments and transfers.
Provide leadership and assistance to assigned staff by the organizations policies and procedures. Assist with periodic performance evaluations. Assist in the development of employee goals and objectives. Responsibilities include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Participate in writing and presenting performance evaluations
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.
Education:
Bachelors degree in business, finance, or related area.
Educated in banking federal and state regulations and laws
Experience:
5+ years of banking experience working with private banking clients, along with experience in branch operations, staff development/supervision.
Proven management, customer service, and problem-solving skills, successful operations/audit experience. Superior customer service skills, exceed customers expectations
Demonstrated ability in decision making, handling difficult situations, initiative, and leadership
Skills & Knowledge:
Ability to read and interpret documents such as trusts, POA, corporate resolutions, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports, client correspondence, staff performance reviews.
Ability to speak effectively before groups of internal/external clients or employees of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to handle private client, request, needs, problems in standardized situations.
To perform this job successfully, an individual should know Internet software, Spreadsheet, Word Processing software, and service bureau software applications.
Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated
Ability to access the needs of a private client, make product recommendations, referrals to business partners, offer solutions.
Excellent client service/sales skills
Supervisory/Management skills, ability to train, coaching, hold accountable, foster a team environment
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.