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Massachusetts Institute of Technology Access Services Manager, Hayden Humanities and Sciences Library in Cambridge, Massachusetts

Access Services Manager, Hayden Humanities and Sciences Library

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Libraries, MIT Press, Tech Review

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Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

ACCESS SERVICES MANAGER, MIT Libraries-Hayden Humanities and Sciences Library, to manage access services in Hayden Humanities and Sciences Library. Will oversee circulation, course reserves, collection maintenance, paging and delivery of materials, and financial transactions; coordinate and participate in the work of service desks, schedule and work with staff to establish work goals, ensure efficiency of workflows, and plan and coordinate activities/projects; hire, train, and review library/student/temporary assistants; create and review documentation of procedures/policies; manage course reserves team; participate in strategic planning; monitor safety and maintenance in the library facility; develop productive working relationships with faculty, researchers, and academic and MIT departments; and keep abreast of trends in access services/information delivery.

Job Requirements

REQUIRED: bachelor’s degree; two years’ relevant library experience; in-depth understanding of library workflows; experience with automated library systems and standard computer software (e.g., MS Office, e-mail, calendar) and ability to learn/master new software/systems/technology; ability to generate reports and work with data; excellent organizational, problem-solving, analytical, interpersonal, communication, and customer service skills; attention to detail; and a tolerance for exposure to dust. Must be able to train, supervise, evaluate, and facilitate the work of staff/student assistants; assist staff/library users in the use of technology/library equipment; collaborate and manage relationships/conflicts; work under pressure, tolerate ambiguity, and remain flexible; and lift up to 40lbs, move boxes, shelve library materials, and push book trucks. PREFERRED: MLS; experience in an academic/research library and/or customer service environment during times of growth and change; experience working with library-specific software (e.g., Aleph, Alma, ILLiad, and/or RAPID ILL) and compiling, managing, manipulating, and presenting data (e.g., Excel, Access, Tableau); and experience with project management in a library environment. Job #19086-711/5/20