Harvard University Admin Offcr/SrIndiv Contrib in Cambridge, Massachusetts

46909BRAuto req ID:46909BRJob Code:360059 Admin Offcr/SrIndiv Contrib Location:USA - MA - Boston Business Title:Associate OmbudspersonSub-Unit:------------ Salary Grade:059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:Bachelor's degree required. Minimum 5 years demonstrated experience in conflict resolution, mediation and/or negotiation or related field. Demonstrated experience in designing (including relevant computer skills) and conducting trainings.Additional Qualifications:Advanced degree in a related field preferred. Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport with others and experience working with subtle and/or complex institutional political dynamics. Excellent problem-solving skills. Demonstrated experience handling highly confidential matters with discretion and maintaining a professional demeanor at all times. Strong background of sensitivity to diversity issues. Works well both independently and as part of a team. Prior experience in an academic and/or medical environment is strongly preferred, as is basic mediation training (minimum of 30 hours) and/or completion of IOA Foundations of Organizational Ombudsman Practice course. Previous Ombuds experienced and knowledge and understanding of Harvard University and its medical affiliates preferred. Additional Information:This is a term position for two years with the possibility of renewal.

Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Department:Ombuds OfficePre-Employment Screening:Education, IdentityJob Function:General Administration Duties & Responsibilities:The Ombuds Office for Harvard’s Medical, Dental and Public Health Schools serves as an independent dispute resolution forum providing assistance to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work or studies. The Ombuds Office provides visitors with a highly confidential, impartial and informal forum in which to clarify their concerns, identify their goals and consider all of their options in managing or resolving their concerns. Options can range from simply talking about problems to filing a formal complaint. The Ombuds Office provides coaching in written and verbal communications, one-on-one and group meeting facilitation, shuttle diplomacy, upward feedback and information about policies/procedures and resources. Concerns include but are not limited to work or study conditions, career management, professional/scientific misconduct, authorship, personality conflicts, fear of retaliation, sexual harassment, discrimination and feelings of stress/anxiety. Any issue may be brought to the Ombuds Office.

The Associate Ombudsperson reports to the Ombudsperson. Responsibilities include but are not limited to the following:

Assist visitors in identifying and considering their concerns, goals and potential options for next steps.

Assist with clarification of university policies and procedures as needed.

Conduct informal fact-finding to promote a better understanding of the issues, as appropriate.

Provide conflict coaching, informal mediation, group facilitation, shuttle diplomacy.

Consult with faculty and/or managers to develop general cooperative strategies for complaint resolution.

Provide referrals to other resources as needed.

Work closely with key offices serving faculty, staff, students and/or trainees.

Provide ongoing education and communication about the Ombuds Office and its role to all Harvard- connected members of the Longwood Medical Area community.

Conduct trainings currently offered through the Ombuds Office and design and conduct new trainings as needed in the areas of negotiation and conflict resolution skills, authorship best practices and other related topics.

Serve as a resource for those formulating or modifying policies and procedures.

Maintain non-identifying visitor statistics and general statistics regarding trainings and presentations for the annual report.

Take all steps to ensure the integrity of the Ombuds Office is maintained at all times, including upholding its standards regarding confidentiality, impartiality, independence, and informality.

Respond to all individuals in a timely way and treat all with respect and professionalism.

Contribute to an environment that fosters emotional and physical safety for all visitors and office staff.

Work collaboratively and effectively with the Office Manager regarding the scheduling of visitors, organizing of training materials, general personnel administration and other tasks as needed.

School/Unit:Harvard Medical School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.