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Harvard University Assistant Director of Student Success in Cambridge, Massachusetts

64141BRAuto req ID:64141BRJob Code:S0357P FSS Student Servics Officr III Department Office Location:USA - MA - Cambridge Business Title:Assistant Director of Student SuccessSub-Unit:Graduate School of Arts and Sciences Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Master's degree preferred.

  • Knowledge of Microsoft Office Suite, advanced Excel skills

  • 3+ years related experience in higher education preferred.

  • Knowledge of and experience working directly with students in a university setting

  • Strong organizational, problem-solving and negotiating skills and the ability to work with individuals and groups.

  • Demonstrated ability to work with diverse constituencies and build effective relationships with campus partners, administrators, and students.

  • Ability to work under pressure in a complex institutional environment.

  • Superior oral and written communication and customer service skills

  • Strong presentation/public speaking ability

  • Strong analytical and report-writing skills

  • Adaptability and flexibility

  • Willingness to enthusiastically contribute to a team-based, goal-driven culture and environment.

Additional Information:Please note, applicants should submit a cover letter along with a resume to be considered for this position.Department:Harvard Griffin GSASPre-Employment Screening:Education, IdentityJob Function:Faculty & Student Services School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Bachelor’s degree or equivalent work experience required

  • Minimum of 5 years’ relevant work experience

Physical Requirements:

  • Sitting using near vision use for reading and computer use for extended periods of time

  • Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Working Conditions:

  • Work is performed in an office setting

  • May be required to work nights and weekends

  • This position is based in Cambridge, MA and requires an on-campus presence

  • The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Position Description:

Reporting to the Assistant Dean of Student Success, the Assistant Director of Student Success provides direct, strategic support to the Assistant Dean and the Office of Student Success and as needed, the Office of Student Services. The Assistant Director independently assess the needs and requests of the students and respond accordingly or propose alternative solutions.

Duties include, but are not limited to, the following:

Student Affairs

  • Acts as a primary advising resource for students of concern and cases regarding personal issues and leaves of absence.

  • Provides support to students to help successfully navigate Harvard systems.

  • Partners closely with the Office of Academic Programs to support student academic endeavors.

  • Assists with oversight Harvard Griffin GSAS Community Standards, Codes of Conduct, Title IX issues and the Harvard Griffin GSAS Administrative Board.

  • Supports new initiatives to support the strategic plan and vision for the organization.

Student Data Reporting & Analytics

  • Produces and analyzes reports to analyze student affairs data.

  • Collates data, produce, and analyze reports measuring success of student affairs initiatives and student success.

Student Policy and Procedures

  • Serves as a key strategic resource and liaison for administrators in the 58 academic programs and departments in Harvard Griffin GSAS regarding student issues.

  • Contributes to and supports review of existing policy and procedures and the development and implementation of new policy in consultation with Assistant Dean of Student Success.


  • Responsible for communicating information with other departments within Harvard Griffin GSAS, such as Admissions and Financial Aid, Office of Equity, Diversity, Inclusion & Belonging, Academic Programs, and Alumni Relations, as well as with offices outside of Harvard Griffin GSAS, such as Harvard University Health Services, Harvard International Office, Student Financial Services, and Harvard University Information Technology.

  • Responsible for updating sections of the Student Success website.

  • Provides guidance to the coordinator regarding complex communications received to the departmental inbox and advises on how to best respond.


  • Develops, implements, and manages events and programming planned by Harvard Griffin GSAS Office of Student Success and the Office of Student Services, such as Commencement, International Orientation, Welcomes, and the Harvard Griffin GSAS Student Center Resource Fair.

Additional Responsibilities

  • Supervision of the coordinator, student and temporary staff in the absence of the Assistant Dean.

  • Assists with department-wide initiatives and special projects as assigned.

  • Serves on the On-call rotation as needed.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site LinkedIn Recruiter Tag (for internal use only):#LI-ES1About Us:Harvard Griffin GSAS is the largest graduate school at Harvard with over 4,800 students. Within Harvard Griffin GSAS, the Office of Student Success sets and implements Graduate School policies, processes, and procedures governing the lifecycle of students. The Office of Student Success provides support for all students and advocates on their behalf, aiding students with academic or personal difficulties, and helping them navigate and connect with Harvard resources.