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Harvard University Associate Director for Student Engagement and Experience in Cambridge, Massachusetts

65969BRAuto req ID:65969BRJob Code:S0358M FSS Student Service Mgt IV Department Office Location:USA - MA - Boston Business Title:Associate Director for Student Engagement and ExperienceSub-Unit:------------ Salary Grade ( :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills: The following job-specific skills and competencies are preferred:

  • Supervisory experience

  • Master’s degree in relevant field

  • Knowledge of Microsoft Office Suite, advanced excel skills

  • Ability to work with students, colleagues, clients and external organizations

  • Communication skills (both written and verbal)

    The following cultural competencies are also preferred:

  • Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments

  • Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion

  • Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

  • Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals

Additional Information: Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.

  • Harvard University requires pre-employment reference checks and background screenings.

  • This position has a 90 day orientation and review period.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Department:Office for Student AffairsPre-Employment Screening:Criminal, IdentityJob Function:Faculty & Student Services School/Unit:Harvard T.H. Chan School of Public Health EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Bachelor’s degree or equivalent work experience required

  • Minimum of 7 years’ relevant work experience



  • Serve on Graduation Steering Committee and lead graduation planning efforts within the Office for Student Affairs

  • Collaborate with school leaders and stakeholders to incorporate multiple and competing interests in the graduation program to achieve institutional objectives for graduation students

  • Manage student participation in graduation, design and implement communications schedule, organize and implement guest ticketing, and serve on University committees as assigned

  • Serve as point of contact for student participation in graduation activities at the School and University level

    Title IX:

  • Serve as Student Title IX Resource Coordinator for HSPH (receive and respond to disclosures; implement interim measures; provide resource referral; must understand and represent University policy and serve as local subject-area expert for University policy; attend ongoing training; management student online training modules)

  • Serve as a local designated resource for the Non-Discrimation and Anti-Bullying (NDAB) policy. Receive and respond to disclosures; implement interim measures; provide resource referral; must understand and represent University policy and serve as local subject-area expert for University policy; attend ongoing training; management student online training modules)

  • May assess potential community safety concerns that pertain to Title IX or NDAB; and make recommendations for improvements

    Data Management:

  • Develop complex and specialized reports to support student affairs goals; analyze data and make recommendations for use in strategic planning. Serve on Student Services Data Committee.

  • Assist senior management in formulating student service policies and procedures; make recommendations to improve overall administration


  • Broadly responsible for student communication including Student News, new student orientation communication and student communication for graduation

  • The Associate Director will perform other duties as assigned.

    PLEASE NOTE: Occasional evening and weekend work will be required.

    Physical Requirements:

  • Sitting using near vision use for reading and computer use for extended periods of time

  • Lifting (approximately 20 to 30 pounds), bending, and other physical exertion

Working Conditions:

  • Work is performed in an office setting

  • May be required to work nights and weekends

Position Description: T he Associate Director assists in developing and executing the strategic plan and ensuring compliance with all federal, state and university policies. They oversee the development and implementation of programs and resources that enhance the student experience and contribute to the Office for Student Affairs vision for student success at Harvard Chan.

The Associate Director has primary responsibility for the student experience within OSA that includes orientation, student organizations, housing and graduation.

Duties and responsibilities include, but are not limited to, the following:


  • Design, develop, and implement new student orientation and onboarding programs in June, July, and August

  • Collaborate with school leaders and stakeholders to incorporate multiple and competing interests in the orientation program to achieve institutional objectives for onboarding new students

  • Develop a strategic and intentional curriculum for the orientation program that prepares students to be successful at Harvard Chan and cultivates a shared understanding of community membership

  • Execute all logistical aspects of Orientation programs in June, July, and August (space, setup, catering, A/V, tech)

  • Develop and implement a communications strategy within orientation program.

  • Manage track and review budget

  • Assess program effectiveness and design and implement changes and improvements


  • Contribute to development and implementation of the OSA strategic Plan for Student engagement

  • Oversee student-led activities and events to ensure the student experience is consistently excellent across OSA programs

  • Ensure OSA programs events and activities are in compliance with School and University policies paying particular attention to student organizations

  • Supervise and mentor the Sr. Program Coordinator and Program Coordinator. Oversee the coordinators’ areas which include student organizations, signature programming, Resident Community Advisors, Student Services Assistants student workers, and OSA services (MBTA passes, lockers, Student News)


  • Oversee administrative management of residential experience at Shattuck including leasing, billing, and resident experience

  • Using StarRez cloud based residential community management platform, design, implement and interpret leasing policies, processes, and communication

  • Prepare annual housing report. Analyze market trends, recommend rent rates, work with Operations to review annual budget, renovation and refurbishment projects

  • Supervise program coordinator to identify and design programs to enhance the quality of the resident experience and develop community within the residential space

  • Collaborate with Operations, Security, Custodial, and FMO for overall building needs

  • Receive and mediate residents’ concerns, complaints, and issues and escalate to Director of Student Affairs and school leadership when needed

  • Assist students with off-campus housing by creating and updating information and website; leading off-campus housing presentations; advising students; liaising with local landlords and properties; advising and supporting students with off-campus housing/landlord issues

    Position Description continued in " Certificates and Licenses" section Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-AP1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.